Training and Quality Lead
4 weeks ago
Our client is a well-established Business Process Outsourcer, providing a variety of services to their clients, who are some of the UK's leading brands.
With additional benefits such as employee incentive programs, Additional earning potential and team-building events in place for all employees. In addition to this, there are plenty of opportunities to progress within the business as we continue to grow.
Ongoing development planning to drive performance
Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats
Deliver weekly plans through daily performance & stat reviews
Ensure all compliance metrics are adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
Must have at least 2 years experience in a management position within a call centre environment
Natural ability to effectively lead a contact centre team
KPI management
Time management, personal and team organisation
Performance management
Additional earning potential
Career progression and development opportunities
Recommend a Friend scheme
Shift patterns can vary between the hours of 8am and 10pm, Monday - Sunday.
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