Senior Complaints Operations Manager

3 weeks ago

Kingston upon Thames Greater London, United Kingdom Antella Travel Recruitment Full time €50,000

Senior Travel Operations Manager
Hybrid - Surrey
Our client is an award-winning tour operator who sell upmarket Latin America and Expedition bespoke holidays to both direct and direct clients.
Due to growth, they are now recruiting for a Senior Travel Operations Manager to join the team.
Managing a small team, the Senior Travel Operations Manager will be responsible for the strategic planning, process creation maintaining the highest standards of customer services.
Candidates must have previous experience in a similar role working within the travel industry with a niche luxury tour operator.
The role is offered on a hybrid basis with two days per week in the office based in Surrey.
Senior Travel Operations Manager Responsibilities:
Overseeing the entire operations process from booking to post travel feedback
Handling and resolving any escalated customer complaints.
Senior Travel Operations Manager Experience Required:
Senior Travel Operations Manager Salary and Benefits
Base Salary to £50,000 depending on experience
25 days annual leave
Hybrid working
Health care insurance
To apply for this Senior Travel Operations Manager role, please email you CV and a member of the team of will be contact to discuss your application and role in more detail
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