Senior Travel Operations Manager

3 weeks ago

Kingston upon Thames Greater London, United Kingdom Antella Travel Recruitment Full time €50,000

Senior Travel Operations Manager

Base Salary to £50,000 + Great Benefits

Hybrid - Surrey

Our client is an award-winning tour operator who sell upmarket Latin America and Expedition bespoke holidays to both direct and direct clients.

Due to growth, they are now recruiting for a Senior Travel Operations Manager to join the team.

This is a pivotal role within the company with full responsibility for the day-to-day operations of the company focused on administration, customer care and client care.

Managing a small team, the Senior Travel Operations Manager will be responsible for the strategic planning, process creation maintaining the highest standards of customer services.

Candidates must have previous experience in a similar role working within the travel industry with a niche luxury tour operator.

The role is offered on a hybrid basis with two days per week in the office based in Surrey.

Senior Travel Operations Manager Responsibilities:

Overseeing the entire operations process from booking to post travel feedback

Developing and implementing operational strategies to improve efficiency and effectiveness.

Liasing and managing relationships with flight consolidators.

Handling and resolving any escalated customer complaints.

Lead and motive the operations team

Managing crisis and incident response

Senior Travel Operations Manager Experience Required:

Experience in a similar operations management role within a luxury tour operator is essential

Strong leadership and management skills

Experience of using a GDS system

Ability to work under pressure and multi task

Senior Travel Operations Manager Salary and Benefits

Base Salary to £50,000 depending on experience

25 days annual leave

Hybrid working

Health care insurance

10 day fam trip per annum.

To apply for this Senior Travel Operations Manager role, please email you CV and a member of the team of will be contact to discuss your application and role in more detail #J-18808-Ljbffr

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