Complaints Officer
4 weeks ago
The Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. Main Duties Become a customer experience expert and brand ambassador, providing the highest standard of customer service.Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Conduct investigations into complaints received and reach an outcome based on the merits of each case.
Communicate your findings and outcome to our customers, and stakeholders, clearly and concisely, constructing a strong oral and written case.
Liaise and develop a working relationship with other Departments across the organisation and external stakeholders, including regulators, contractors, and local councillors.
Identify systems, processes, policies, or training that may cause complaints or the escalation of complaints and suggest improvement opportunities. Skills and Knowledge Experience of working within a complaint handling role, with the ability to analyse complaints and customer feedback issues and evidence findings.
Excellent written communication skills (spelling, grammar, punctuation) and ability to distil a message clearly and succinctly.
Customer focused, with a polite and empathetic telephone manner, and a genuine passion for excellent customer service.
Keen attention to detail.
Ability to show initiative and make appropriate decisions, whilst acting sensitively and fairy.
Problem-solving skills, with an eager, positive, and proactive approach.
Ability to manage workload to ensure timescales are met, in a fast-paced environment.
A good working knowledge of Microsoft office packages including Outlook, Word and Excel.
Strong organisational skills #J-18808-Ljbffr
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Complaints Officer
3 weeks ago
Eastleigh, Hampshire, United Kingdom Workshop Recruitment Full timeThe Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. Main Duties Become a customer experience...
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Senior Complaints Officer
2 weeks ago
Eastleigh, Hampshire, United Kingdom Resourcing Group Full timeHybrid Work Week Our client is in search of experienced Senior Complaint Officers to adeptly manage and resolve Stage 2 complaints. This role demands the ability to conduct thorough investigations, render impartial decisions, and effectively communicate outcomes to all involved parties. Strong interpersonal skills and a knack for creative problem-solving...
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Senior Complaints Officer
3 weeks ago
Eastleigh, Hampshire, United Kingdom The Workshop Full timeThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their individual...
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Senior Complaints Officer
3 weeks ago
Eastleigh, Hampshire, United Kingdom The Workshop Full timeThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their individual...
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Senior Complaint Officer
1 month ago
Eastleigh, Hampshire, United Kingdom Service Care Solutions Full timeJob Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results clearly to...
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Senior Complaints Officer
9 hours ago
Eastleigh, Hampshire, United Kingdom The Workshop Full timeThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their...
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Senior Complaints Officer
12 hours ago
Eastleigh, Hampshire, United Kingdom The Workshop Full timeThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their...
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Senior Complaints Officer
2 months ago
Eastleigh, Hampshire, United Kingdom The Workshop Full timeThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their individual...
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Senior Complaints Officer
3 weeks ago
Eastleigh, Hampshire, United Kingdom The Workshop Full timeThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their...
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Senior Complaints Officer
1 month ago
Eastleigh, Hampshire, United Kingdom Reed Full timeSenior Complaints Officer Job Type: Full-time Location: Eastleigh Salary: £32,682 We are seeking a dedicated Complaints Officer to join our team, focusing on investigating final stage complaints and delivering fair and objective resolutions. You will be an excellent communicator, adept at building relationships with various stakeholders, and...
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Customer Complaints Officer
3 days ago
Eastleigh, Hampshire, United Kingdom The Workshop Full timeCustomer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. Main Duties Act as the first point...
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Customer Complaints Officer
3 days ago
Eastleigh, Hampshire, United Kingdom The Workshop Full timeCustomer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. Main Duties Act as the first point...
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Complaints Officer
1 day ago
Eastleigh, United Kingdom Service Care Solutions Full timeJob Title - Complaints Officer Location - EastleighContract - PermanentHours - 37Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer. This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair...
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Complaints Officer
3 days ago
Eastleigh, United Kingdom Service Care Solutions Full timeJob Title - Complaints Officer Location - Eastleigh Contract - Permanent Hours - 37 Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer. This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and...
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Complaints Officer
1 month ago
Eastleigh, United Kingdom Workshop Recruitment Full timeThe Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.Main DutiesBecome a customer experience expert...
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Senior Complaints Officer
1 month ago
Eastleigh, Hampshire, United Kingdom Workshop Recruitment Full timeThe Senior Complaints Officer is dedicated to resolving customer complaints, both orally and in writing, in a timely manner. They are also responsible for ensuring that issues that could affect other customers are identified and fed back. To support customers through the final stages of the internal complaints journey, investigating cases on their...
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Complaints Officer
3 days ago
Eastleigh, United Kingdom Service Care Solutions Full timeJob Title - Complaints OfficerLocation - EastleighContract - PermanentHours - 37Role summary - The company is seeking a highly skilled and customer-focused individual to join their Complaints Centre of Excellence as a Complaints Officer. This pivotal role is dedicated to resolving customer complaints both orally and in writing, ensuring a timely and fair...
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Complaints Officer
4 weeks ago
Eastleigh, United Kingdom Workshop Recruitment Full timeThe Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers. Main Duties Become a customer experience...
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Complaints Officer
4 weeks ago
Eastleigh, United Kingdom Workshop Recruitment Full timeThe Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.Main DutiesBecome a customer experience expert...
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Complaints Officer
4 weeks ago
Eastleigh, United Kingdom Reed Full timeWe are looking for Temporary Complaint Officers to join our clients Customer Service Team for a 12 week contract. The role will be to resolve complaints both over the phone and emails, supporting customers through their complaints journey, investigating cases, and ensuring a fair outcome. You will also play a key role in identifying systemic issues to...
