Virtual Implementation Specialist

4 weeks ago

London, United Kingdom Vetstoria Full time

About this role:
The Client Implementation Specialist role is key to the successful integration of our products and services within our organization. This position exists to streamline the implementation process, ensuring it aligns with the company's objectives and effectively meets customer and business needs. Reporting to the Director of Implementation and Support in the UK, you will also be responsible for identifying and resolving resource constraints or bottlenecks that may hinder the quality and timeline of implementation. This position is critical to the company's onboarding journey, driving the organization forward.
Apply if you’re excited to:
Lead the implementation process for new Vetstoria customers, working closely to gather requirements, configure the software, and ensure a smooth and efficient onboarding experience
Use a customer success-based approach that focuses on educating new customers on how Vetstoria can help improve processes and save time
Seek to understand, identify, and resolve technical issues or unique challenges during onboarding -- collaborating with internal teams to ensure timely, confident, and satisfactory resolutions
Develop strong relationships with customers by providing exceptional service and support throughout the implementation process; act as a trusted advisor, offering guidance and best practices to help them optimize their use of Vetstoria’s online booking software
Maintain accurate documentation of customer interactions, implementation details, and configurations; generating reports and providing insights on progress, challenges, and successes to internal stakeholders
About You
Minimum of 1 year of experience in a customer-facing role, preferably in software implementation, customer success, or a related field with primary customer communications over the phone
Experience working with CRM systems (Hubspot, Salesforce, Zendesk, etc.) and project management softwares (Jira, Smartsheets, Asana, etc.)
Strong communication skills to effectively collaborate with customers, project managers, and cross-functional teams
Analytical thinking and the ability to dissect complex technical requirements and translate them into actionable tasks
Time management and multitasking skills to handle multiple projects and priorities simultaneously
Willingness to perform routine tasks and handle a high volume of calls, many of which may require similar solutions or responses.
Great team player that collaborates and is wildly invested in the success of Vetstoria customers
Ability to work under pressure in a fast-paced environment while maintaining a high level of detail and focus on goals
Benefits & Perks
Vetstoria is a remote, globally distributed team. The company uses an Employer of Record (EOR), a third-party organization, to legally employ staff internationally on our behalf. This arrangement gives us flexibility in hiring throughout Europe. The EOR handles all employment-related responsibilities, including drafting contracts, overseeing tax obligations, and ensuring the company complies with all local employment laws and statutory benefits. A comprehensive list of employee benefits is available upon request.
~ Nest Pension
~33 Paid Annual Holidays (incl. bank holidays)
~ Paid Parental Leave
~£200 Annual Stipend for Learning and Development

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