Concierge and Virtual Sales Specialist

4 weeks ago

London, United Kingdom Safiyaa Full time

Founded in 2011 by Daniela Karnuts, Safiyaa is a demi-couture brand that celebrates natural confidence and unwavering femininity with client focused technology innovation at its forefront. Safiyaa is dedicated to creating a unique, personal, and all-around enjoyable shopping experience for the dynamic modern woman. Bringing the collections to life in our ateliers, we strive to reflect the same values for the brand as we would expect in our own lives – consciously and responsibly. Reporting to the Concierge and Virtual Sales Manager , the Concierge and Virtual Sales Specialist plays a vital role in ensuring all clients receive excellent customer service, assisting with placements of orders, responding to exchange requests and any issues or queries.
Act as a primary point of contact to all clients delivering excellent customer service via email, phone, WhatsApp or any other communication method during UK business hours and overseeing the same for other timezones.
Establishing and managing the portfolio of VIP e-commerce clients; Actively work with client databases to identify opportunities to develop existing ecommerce/WhatsApp customers to a higher spending level; grow WhatsApp sales through client outreaches, targeted events, partnering with stylists etc.
Processing clients’ refunds, keeping accurate track of processed exchanges/refunds through Shopify and all relevant financial documents.
Resolving any issues and helping with any client complaints in a timely and professional manner.
Working alongside the private studio and e-commerce team to provide feedback that can improve e-commerce processes and client experience.
Actively communicating and providing knowledge about Safiyaa products and collections.
Delivering a high-quality virtual service that translates the Safiyaa private customer experience over to Zoom and WhatsApp.
Helping with physical client appointments at the private studio when needed and supporting the private studio team in varied client events and activities such as sales events, trunk shows, wholesale appointments etc.
Learning the 3D workflow and communicating it successfully to clients and providing ongoing feedback to the Innovations team.
Working with the entire D2C sales team (virtual and physical ) to provide sales data, feedback and results back to design and development.
Previous retail experience, preferably in luxury fashion retail as a senior sales executive or personal shopping
Excellent client development and communication skills, with focus on delivering exceptional client service to VIP clients.
Apply for Concierge and Virtual Sales Specialist
Fields marked with an asterisk (*) are required
By applying for a job listed on BoF Careers you agree to our terms and conditions and privacy policy . You should never be required to provide bank account details. Visit this company’s hub to learn about their values, culture, and latest jobs.

  • Concierge and Virtual Sales Specialist

    6 days ago

    London, United Kingdom Safiyaa Full time

    Founded in 2011 by Daniela Karnuts, Safiyaa is a demi-couture brand that celebrates natural confidence and unwavering femininity with client focused technology innovation at its forefront. Safiyaa is dedicated to creating a unique, personal, and all-around enjoyable shopping experience for the dynamic modern woman. Bringing the collections to life in our...

  • Concierge and Virtual Sales Specialist

    2 days ago

    London, United Kingdom Safiyaa Full time

    Founded in 2011 by Daniela Karnuts, Safiyaa is a demi-couture brand that celebrates natural confidence and unwavering femininity with client focused technology innovation at its forefront. Safiyaa is dedicated to creating a unique, personal, and all-around enjoyable shopping experience for the dynamic modern woman. Bringing the collections to life in our...

  • Concierge and Virtual Sales Specialist

    4 weeks ago

    London, United Kingdom Safiyaa Full time

    Founded in 2011 by Daniela Karnuts, Safiyaa is a demi-couture brand that celebrates natural confidence and unwavering femininity with client focused technology innovation at its forefront. Safiyaa is dedicated to creating a unique, personal, and all-around enjoyable shopping experience for the dynamic modern woman. Sustainability and craftsmanship lie at...

  • Concierge and Virtual Sales Specialist

    2 days ago

    London, United Kingdom Safiyaa Full time

    Founded in 2011 by Daniela Karnuts, Safiyaa is a demi-couture brand that celebrates natural confidence and unwavering femininity with client focused technology innovation at its forefront. Safiyaa is dedicated to creating a unique, personal, and all-around enjoyable shopping experience for the dynamic modern woman. Sustainability and craftsmanship lie at...

  • Concierge and Virtual Sales Specialist

    6 days ago

    London, United Kingdom Safiyaa Full time

    Founded in 2011 by Daniela Karnuts, Safiyaa is a demi-couture brand that celebrates natural confidence and unwavering femininity with client focused technology innovation at its forefront. Safiyaa is dedicated to creating a unique, personal, and all-around enjoyable shopping experience for the dynamic modern woman. Sustainability and craftsmanship lie at...

  • US Concierge and Virtual Sales Specialist

    3 weeks ago

    London, United Kingdom Safiyaa Full time

    US Concierge and Virtual Sales Specialist Safiyaa stands as a preeminent luxury womenswear brand, connecting a traceable line between art and fashion, where sustainability meets luxury, and craftsmanship meets individuality. Founded in 2011 by Daniela Karnuts, Safiyaa’s design ethos is built on the distinctive accentuation of the female form,...

  • Junior Desk Concierge

    1 week ago

    London, United Kingdom Concierge - The Landmark London Full time

    The Landmark London is looking for youto be our **Junior Desk Concierge**! Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Junior Desk Concierge** at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and Edgware...

  • Virtual Sales Specialist

    2 weeks ago

    London, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales SpecialistCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Create has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our...

  • Virtual Sales Specialist

    1 week ago

    London, United Kingdom Create Recruitment Specialists Ltd Full time

    Job Description Virtual Sales Specialist Create has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our client is hiring for a Virtual Sales Specialist to ensure all clients receive excellent customer...

  • Virtual Sales Specialist

    2 weeks ago

    London, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales SpecialistCandidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Create has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our...

  • Virtual Sales Specialist

    1 week ago

    London, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales SpecialistCreate has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our client is hiring for a Virtual Sales Specialist to ensure all clients receive excellent customer service, assisting with...

  • Virtual Sales Specialist

    1 week ago

    London,, UK, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales SpecialistCreate has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our client is hiring for a Virtual Sales Specialist to ensure all clients receive excellent customer service, assisting with...

  • Virtual Sales Specialist

    2 weeks ago

    London, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales SpecialistCreate has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our client is hiring for a Virtual Sales Specialist to ensure all clients receive excellent customer service, assisting with...

  • Virtual Sales Specialist

    2 weeks ago

    London, England, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales SpecialistCheck out the role overview below If you are confident you have got the right skills and experience, apply today.Create has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours.Our client is...

  • Virtual Sales Specialist

    1 week ago

    London Area, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales Specialist Create has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our client is hiring for a Virtual Sales Specialist to ensure all clients receive excellent customer service, assisting with...

  • Virtual Sales Specialist

    2 weeks ago

    London Area, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales SpecialistCreate has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our client is hiring for a Virtual Sales Specialist to ensure all clients receive excellent customer service, assisting with...

  • Virtual Sales Specialist

    2 weeks ago

    London Area, United Kingdom Create Recruitment Specialists Ltd Full time

    Virtual Sales SpecialistCreate has partnered with a stunning, luxury Womenswear brand, popular on the red carpet and with A-listers too. Our client is known for their timeless aesthetic and use of beautiful of fabrics and colours. Our client is hiring for a Virtual Sales Specialist to ensure all clients receive excellent customer service, assisting with...

  • Concierge

    4 days ago

    London, United Kingdom Holiday Inn Kensington High Street Full time

    **Concierge** Holiday Inn London - Kensington High Street is one of Europe’s largest Holiday Inns, the hotel offers an ideal central London location, stylish modern accommodation and a world of culture and comfort for both leisure and business travellers. The hotel has 706 modern guest bedrooms 13 flexible meeting rooms, which can accommodate up to 300...

  • Concierge

    3 days ago

    London, United Kingdom One Property Recruitment Full time

    Residential ConciergeLocation – LondonSalary - £27,000One Property Recruitment, a recruitment specialist, are working on an exclusive search for a Concierge to join with our client based in London.About the Client:My client is seeking a concierge where you can deliver an outstanding service to all tenants in the estate. My client is forward thinking and...

  • Concierge

    2 days ago

    London, United Kingdom One Property Recruitment Full time

    Residential ConciergeLocation – LondonSalary - £27,000One Property Recruitment, a recruitment specialist, are working on an exclusive search for a Concierge to join with our client based in London.About the Client:My client is seeking a concierge where you can deliver an outstanding service to all tenants in the estate. My client is forward thinking and...