Technical Support Engineer

4 weeks ago


Stafford Staffordshire, United Kingdom The Recruitment Link Ltd Full time

Our well-established client is currently recruiting for a Technical Support Engineer to join their team in Hixon. The main function of the role is to ensure the provision of a high level of Technical Support and customer service, by direct and indirect contact with all external and internal customers within the plumbing and heating markets.

Main Duties:

* Technical assistance to external and internal customers

* Resolve customer queries (internal and external) and provide effective responses, solutions or support

* Facilitate and co-ordinate engineer site visits

* Maintain and develop nationwide coverage of subcontracting engineers

* Maintain costs of site visits within set budget

* Carry-out supplier recharges for certification and product associated costs

* Ensure effective and appropriate communication

* Provide effective contribution to continual improvement of processes

* Ensure effective teamworking within and across departments

* Ensure compliance with all company procedures and policies

* Ensure compliance with company Health and Safety Policies

Qualifications / Education:

* Good standard of education within a technical subject

* Relevant industry - Plumbing / heating background beneficial

* Knowledge of HWS / CWS preferred

* Proven record of a similar role within a proactive Technical or Customer Support Team advantageous #J-18808-Ljbffr

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