IT Training
3 weeks ago
Technical Support Analyst 5 days a week - Wolverhampton
Competitive Salary with bonus
We are currently looking for an experienced Technical Support Analyst to help provide technical support across an entire IT estate, for a company that are morally green and looking to make an impact on the world in a big way.
Diagnose and troubleshoot complex hardware, software, and network issues reported
Collaborate with other IT teams, such as infrastructure, business applications and the data team to resolve complex technical issues and ensure smooth delivery.
Contribute to the development and maintenance of knowledge base articles and support documentation, adopting ITIL processes and procedures
3 years’ significant experience in a 2nd or 3rd line technical support role.
~ Significant experience of working with Windows, macOS and Android, Microsoft Intune, Azure and O365.
~ Proficiency in troubleshooting hardware, software, and network issues.
~
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