Senior Business Operations Lead
3 weeks ago
Friendlypractice looking for a full-time motivated and enthusiastic Operations Managerto join our team. Knowledge of General Practice or Primary Care an advantage aswell as previous lead / management experience.
Leadershipand Team Building
CQCcompliance including Health & Safety, Data Protection & InfectionControl
Maintainpractice website & communications
Auditand analysis of data to improve services and patient care
Overseeingmaintenance and upkeep of grounds and building
Dealingwith complaints and patient feedback
We are a friendly 4 Partner growing training practice. We focus on patient centred care with a high level of patient satisfaction.
The Operations Manager will work to manage the day to dayoperational aspects of the Surgery and the non-clinical staff, the postholderwill strive to deliver the best possible service to our patient and community.
To monitor and support the performance of all non-clinicalfrontline staff departments. This includes Reception, Secretarial andAdministration teams, including an overview of patient access, appointment systems,workflow and general administration, patient feedback and complaints andcommunication regarding services.
To jointly ensure the effective operational delivery ofall clinical services alongside the Nursing team and other relevant ClinicalLead Partners in line with contractual requirements, QOF and CQC compliance,with specific regard to all non-clinical aspects.
To work effectively with wider team colleagues, ensuringthe smooth running of the practice including the building and grounds on a dayto day basis.
Remain aware of local and national NHS initiatives and howthese might impact practice operations. Knowledge of EMIS Web and clinical systems
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