Resident Manager

3 weeks ago

London, United Kingdom Get Living London Limited Full time

To deliver the Get LivingPromise that makes the resident living experience rewarding (‘everythingpossible’), so they have the freedom and choice to live every day to its fullpotential. This in pursuit of ensuring Get Living neighbourhoods are optimallyoccupied and able to deliver required returns to shareholders. The role will report into the Senior resident manager.

We currently have permanent and temporary opportunities, please specify this in your application.

Key Responsibilities & Accountabilities:

  • Manage all new enquiries, viewings, and letting process, including resident induction
  • Manage the resident booking process, ensuring compliance with all standards, legislation and Portchester/Get Living processes, controls and policies
  • Manage the move out process
  • Accurately report and record all activity in line with Get Living controls, processes, and policies
  • Undertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues
  • Be prepared to manage the peak periods with your team when there is higher turnaround, particularly over the summer and at weekends
  • Assist residents in all adhoc enquiries with a first time resolution focus
  • Manage the parcel service with the onsite team
  • Attend and assist with events for students

Working pattern:  40 hours a week. 5 out of 6 days a week on a rota basis.

Qualifications & Experience:

  • Brilliant customer service experience
  • Actively solving solutions
  • Resilient
  • Proficient in Microsoft office software; Outlook, Excel, Word etc

ESG

Lead and promote ESG initiatives as well as identifying ways to improve sustainability goals

Our Commitment

We are committed to creating a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

(Note - this is a summary of the main duties of this position. The Company reserves the right to require the role-holder to undertake such additional tasks or duties as may be within their capabilities and abide by all reasonable rules and instructions given by the Company).

Previous student housing/Property management experience, Strong customer service experience, Proactive problem solver, able to find appropriate solutions quickly, Excellent communication and interpersonal skills, both written and oral

#J-18808-Ljbffr

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