Local Area Technician

4 weeks ago

London, United Kingdom Liberty Specialty Markets Full time

Employment Type: Permanent
Employment Type: Full time
Type: Permanent
This Operations Technician role will support numerous products within Financial Risk Solutions - including Trade Credit, Political Risk, Non-payment insurance and Structured Risk Solutions insurance. The primary objective is to ensure risks and any amendments to those risks written by the underwriting teams are processed onto the system in an accurate and timely manner. The role includes providing accurate & efficient data management and processing of accounts, quality service levels and ensuring the end-to-end process is fully compliant in accordance with guidelines.
As a team we ensure our offshore colleagues are provided all the information required to accurately process premiums onto our policy admin systems within the agreed SLAs. Supporting the underwriting teams in general administration of the policy file, reporting, operational process advice and guidance and other ad-hoc requirements also forms an important part of the role the team plays within the business. The operations department also comprises divisions such as MI and analytics, claims operations, facilities, strategic operations and IT. Data timeliness, quality and accuracy are at the heart of our core responsibilities and processes and together we provide effective support services to the whole business enabling LSM to meet its revenue, growth and other strategic goals.
Accurate and timely creation/update of documentation required to process policies and policy updates onto the processing systems for both syndicate & company risks. For Company risks ensure a 4-eye check is completed on the financial information entered by our offshore processing partners and responds for either sign off or requesting correction.
Responds to queries from the offshore processing partners and/or QC team within SLA.
Monitors own performance against team’s SLAs and KPIs.
Respond positively when data quality issues are identified within your work and takes corrective actions in timely manner.
Assist in the resolution of all transactional data management issues within SLAs.
Investigate any items on team monitoring reports sent by underwriting support management and respond accordingly in a timely manner.
Train members of the offshore processing team, new starters and other support teams as and when required.
Work with underwriting support management to ensure any training materials either internal or for our offshore processing partners is up to date and contains the correct information.
Train members of the offshore processing team, new starters and other support teams as and when required.
Assist and support the team on ad hoc tasks and projects or other duties as reasonably requested.
Coaches and (where required) delivers some day-to-day supervision for more junior colleagues.
Claims Adjusters, Risk Engineers Exposure Management
Liaise with Brokers to manage accounts as required.
Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set outin the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements and to demonstrate compliance proactively with these requirements and behaviours. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing.
Offering a vibrant and inclusive environment and committing to their career development.
Promoting diversity, equality and inclusion (DEI). OurInclusion Matters frameworkand employee-led networks strengthen the diversity of our workforce and our inclusive environment.
Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

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