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Weekend User Experience Team Leader

4 months ago

London, United Kingdom YTL PowerSeraya Pte. Limited Full time

Help Desk & IT Support (Information & Communication Technology)
We are seeking a highly motivated and experienced IT Helpdesk Team Lead to join our Infra Operation & Cyber Security team. Reporting to the IT Manager, you will be responsible for leading, managing, and overseeing the day-to-day operations of the IT Helpdesk.
Lead, manage, and oversee the day-to-day operations of the IT Helpdesk.
Ensure IT requests and services are resolved in a timely and efficient manner.
Plan and coordinate monthly OS patching or ad-hoc update activities for all endpoint devices.
Ensure compliance with policies, procedures, and security standards.
Administer and support Microsoft Office 365.
Manage end-user computing software and hardware inventory.
Cultivate and manage vendor relationships, facilitating procurement, renewal, and tracking of licenses, support, software, and hardware.
Roster stand-by support after office hours and during weekends/public holidays if necessary.
Project and Initiatives
Evaluate and implement new initiatives to improve end-user experience.
Lead and coordinate IT Helpdesk initiatives, such as automation and integration of Artificial Intelligence/Machine Learning, to streamline processes and enhance operational efficiency.
Diploma / Degree in Information Technology or equivalent, with at least 5 years of experience in end-user computing support.
Minimum of 2 years of experience in managing and administering Microsoft Office 365.
Experience with unified endpoint management tools, such as Intune, Endpoint Central, or Ivanti.
Certification in Microsoft 365 will be advantageous.
How many years' experience do you have as a Helpdesk Team Leader?
How many years' experience do you have as a Helpdesk Executive?
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