Support Engineer

2 weeks ago


London, United Kingdom in Newbury Full time

Primary Responsibilities:

• Provide comprehensive support for software, hardware, and networking, encompassing desktops, laptops, and servers.

• Deliver maintenance and support services for legacy products.

• Offer assistance for Enterprise Products as needed.

• Execute disk replacements on enterprise storage products.

• Install and maintain PCs, associated software, networks, servers, and peripherals.

• Provide operational and maintenance support for network products.

• Conduct installs, moves, adds, and changes as required.

• Perform tests and certifications on PCs, networks, servers, and client-approved applications.

• Ensure timely follow-up on problems, initiating escalation procedures when necessary.

• Uphold a high standard of professionalism in actions, demeanor, and appearance.

• Guarantee customer satisfaction throughout service delivery transactions.

• Adhere to client-specific Service Level Agreements, updating incident and request tickets accordingly within the ticketing system.

Key Qualifications:

• Appropriate technical expertise.

• A+ certification is advantageous.

• Specific Manufacturer certifications, such as EMC, Dell, Cisco, Microsoft, Apple, COMPTIA, and NETWORKPLUS.

• Proficient troubleshooting skills for software and hardware issues.

• In-depth knowledge of servers, Microsoft/Linux/Unix applications, network protocols, internetworking, configuration, with advanced PC support capabilities.

• Capability to test and certify PCs, networks, servers, and client approved software applications and associated peripherals.

• Familiarity with client-specific internal procedures and service delivery requirements.

• Excellent analytical and client communication skills.

• Potential requirement for client and/or governmental clearance.

• Microsoft Server Certified Professional Certification or equivalent experience in server handling/break fix.

• Completion of police or criminal background verification may be necessary.

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