Customer Collaboration Manager

1 month ago

Bournville West Midlands, United Kingdom Mondelez International Full time

Customer Collaboration Manager page is loaded Customer Collaboration Manager Apply locations Birmingham, United Kingdom time type Full time posted on Posted 5 Days Ago job requisition id R-111689 Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

The UK Customer Collaboration Manager role is critical to managing and ensuring the highest levels of service are delivered to our customers. Leading a customer team, in close alignment to the sales team, the structure enables the progression of an agenda focused on delivering operational excellence, optimizing joint costs and in developing improved processes and initiatives to enable business growth. The role is pivotal to our customer engagement, to understand and translate customer requirements through the building of trusted partnerships, and to work as a member of virtual teams within CS&L / MSC / MEU / Commercial functions to shape and deliver the agenda.

Role Scope

  • Creation of an agreed customer collaborative agenda with internal & external stakeholders to drive continuous improvement of the order to delivery process and deliver agreed KPIs, and a Joint Supply Plan measured through Customer Scorecards to support our Growth agenda.
  • Creation and evolution of a focused, motivated and high performing Customer Collaboration team . Working as part of the Customer Order to Cash Leadership Team to fully align and optimize ways of working as a virtual team.
  • Leading the service agenda and championing the voice of the customer , working across CS&L to maximise OTIF performance and working as part of the Sales virtual team to ensure a coherent and fully integrated customer agenda.
  • Strong stakeholder management and the building of a strong network of relationships is critical both internally and externally- Customer, CS&L, Commercial, MSC, MEU Customer Tower, MBS O TC, external bodies and within the wider business to ensure an efficient flow of information for customer-specific topics It is critical that the job holder is able develop strategy and to frame & communicate information effectively with stakeholders at senior levels.

How you will contribute

You will:

  • Lead a Customer Team of direct and indirect reports
    • Role modelling and developing a people strategy to optimize the team capabilities, providing a talent pool for development within the business and attract and retain talent from within and outside of OTC to build a high performing team.
    • Active participation in People Forums & Initiatives as part of the NE CS&L ELT.
  • Drive the operational engagement which includes leading the customer collaboration teams that focus on delivering 98.5% service to them through: -
    • Operational excellence and continuous improvement to identify and resolve processes or issues which impact service.
    • Promotional Forecasting through Implants and 30:60:90 planning processes
    • Seasonal intent Management
    • Leading the MBS back office Customer service teams to deliver CS order entry target of

  • Customer Care Manager

    2 weeks ago

    Swindon, South West, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care ManagerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.We are recruiting Customer Care Manager in our South West Region in Swindon, in a busy, pivotal department. The role requires skill, delicacy and confidence....

  • Customer Development Manager

    2 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Alexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They...

  • Customer Development Manager

    3 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerDo not pass up this chance, apply quickly if your experience and skills match what is in the following description.Alexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are...

  • Customer Development Manager

    3 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & CotswoldsUp to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    3 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & CotswoldsUp to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    3 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & CotswoldsUp to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    2 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Alexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They...

  • Customer Development Manager

    3 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account Manager Alexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & Cotswolds Up to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    3 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & CotswoldsUp to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    1 week ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account Manager Alexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & Cotswolds Up to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    1 week ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & CotswoldsUp to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    2 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & CotswoldsUp to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    2 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & CotswoldsUp to £40k + car allow + 20% bonus +...

  • Customer Development Manager

    2 weeks ago

    West Midlands, United Kingdom Alexander Steele Recruitment Full time

    Customer Account ManagerAlexander Steele are working exclusively with a globally successful alcoholic spirits business. The business have a portfolio of market leading brands, and they are enjoying a significant period of growth. They are expanding their On Trade sales team. Field Based – West Midlands & CotswoldsUp to £40k + car allow + 20% bonus +...

  • Customer Warranty Quality Manager

    1 month ago

    West Midlands, United Kingdom Agratas Full time

    Customer Warranty Quality Manager - Europe Quality Coventry Full time, permanent Job Purpose As the Customer Warranty Quality Manager for European customers, you will be responsible for developing the relationship with the customer and for ensuring that all customer product concerns are addressed in an exceptional manner. You will lead a team...

  • Customer Warranty Quality Manager

    2 weeks ago

    West Midlands, United Kingdom Agratas Full time

    Customer Warranty Quality Manager - Europe Quality Coventry Full time, permanent Job Purpose As the Customer Warranty Quality Manager for European customers, you will be responsible for developing the relationship with the customer and for ensuring that all customer product concerns are addressed in an exceptional manner. You will lead a team...

  • Customer Service Manager

    4 days ago

    West Midlands, UK, United Kingdom Vistry Group PLC Full time

    Role overview ID: 2024-5763Entity: VistryRegion: Vistry Merseyside & Cheshire WestDepartment: Customer ServiceContract Type: Permanent - Full TimeJob Location: Developments across the regionDate Posted: 11.06.2024 We have an fantastic opportunity for a Customer Service Manager to join our team within Vistry Merseyside & Cheshire West, at our various...

  • Customer Warranty Quality Manager

    2 weeks ago

    West Midlands, United Kingdom Agratas Full time

    Customer Warranty Quality Manager - EuropeQuality Coventry Full time, permanent Job PurposeAs the Customer Warranty Quality Manager for European customers, you will be responsible for developing the relationship with the customer and for ensuring that all customer product concerns are addressed in an exceptional manner. You will lead a team of quality...

  • Customer Warranty Quality Manager

    1 month ago

    West Midlands, United Kingdom Agratas Full time

    Customer Warranty Quality Manager - EuropeQuality Coventry Full time, permanent Job PurposeAs the Customer Warranty Quality Manager for European customers, you will be responsible for developing the relationship with the customer and for ensuring that all customer product concerns are addressed in an exceptional manner. You will lead a team of quality...

  • Customer Success Manager

    3 weeks ago

    Halesowen, West Midlands, United Kingdom Ambis Resourcing Partnership Full time

    Stuck in ERP support but want to do more for your customers? Do you like helping customers but you find the application support role is a bit limited. This role is working as a customer success manager for an ERP software author. You will work with the Account managers (this is not a sales role) and you will deal with customers finding out what issues...