Customer Warranty Quality Manager

2 weeks ago

West Midlands, United Kingdom Agratas Full time

Customer Warranty Quality Manager - Europe

Quality

Coventry

Full time, permanent

Job Purpose

As the Customer Warranty Quality Manager for European customers, you will be responsible for developing the relationship with the customer and for ensuring that all customer product concerns are addressed in an exceptional manner. You will lead a team of quality engineers to service the requirements of customers based in Europe for products that have passed through into serial production and warranty. Together, with your team and cross functional business partners, you will set up and optimise processes and systems that allow you to analyse customer product returns, instigate necessary sorting actions, document progress with the customer and drive internally the voice of the customer. You will also work with your counterparts responsible for other regions to maintain consistency and drive operational performance improvements. Finally, you will act as the first level of escalation for the customer in case of additional support requirements.

Key Duties & Responsibilities:

Lead the customer product warranty management function for all Agratas European Customers.
Develop and maintain positive relationships with key customer quality management stakeholders.
Disciplinary responsibility for customer quality team (Europe).
Establish and optimise processes and systems to analyse customer product returns, instigate necessary sorting actions, document progress and report back to the customer.
Provide accurate data regarding the scope, severity and cost of the quality landscape.
Ensure round the clock operational readiness for all customer quality and warranty related equipment, facilities, services, and third party providers.
Represent the voice of the customer internally to ensure customer requirements are fulfilled.
Actively monitor product quality performance & customer satisfaction.
Collaborate with your other regional customer quality managers to maintain consistency and drive operational performance improvements.
Benchmark Agratas quality performance with internal and external quality/market benchmarks.
First level of escalation for the customer in case of additional support requirements.

Qualifications & Experience:

5+ years experience in product concern management, ideally leading a customer quality or warranty management function.
5+ years experience in a people leadership role within the manufacturing, FMCG or pharma industry
Educated to Degree level in an Engineering or Quality related subject.

At Agratas we strongly believe that people are at their best when they feel supported and happy in their workplace. To that end we continue to cultivate a diverse workforce which protects the individuality of each employee. We therefore warmly welcome applicants from any race, gender, sexuality, and ability.

Should you have a preference in how your suitability is assessed for this role or require any reasonable adjustments please let the Talent Acquisition team know

  • Customer Warranty Quality Manager

    3 weeks ago

    West Midlands, United Kingdom Agratas Full time

    Customer Warranty Quality Manager - EuropeQuality Coventry Full time, permanent Job PurposeAs the Customer Warranty Quality Manager for European customers, you will be responsible for developing the relationship with the customer and for ensuring that all customer product concerns are addressed in an exceptional manner. You will lead a team of quality...

  • Customer Warranty Quality Manager

    6 days ago

    Co. West Midlands, United Kingdom Agratas Full time

    Customer Warranty Quality Manager - Europe Quality Coventry Full time, permanent Job Purpose As the Customer Warranty Quality Manager for European customers, you will be responsible for developing the relationship with the customer and for ensuring that all customer product concerns are addressed in an exceptional manner. You will lead a team of...

  • Warranty Test Technician

    7 days ago

    Smethwick, West Midlands, United Kingdom I Need Staff Today Limited Full time

    We are I Need Staff Today Limited from Wolverhampton and we seek an Warranty Test Technician for our client based in Smethwick . Job Purpose: Ensure that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect root cause analysis and provide corrective feedback...

  • Warranty Test Technician

    7 days ago

    Smethwick, West Midlands, United Kingdom I Need Staff Today Limited Full time

    We are I Need Staff Today Limited from Wolverhampton and we seek an Warranty Test Technician for our client based in Smethwick . Job Purpose: Ensure that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect root cause analysis and provide corrective feedback...

  • Warranty Test Tech

    1 week ago

    Halesowen, West Midlands, United Kingdom Pertemps Full time

    Warranty Test TechnicianOldbury/DudleySalary: 27k to 30k Depending on experienceThis company has steadily grown in strength and expertise. 12% of the current workforce have been here for over 30 years!Due to continued growth and success, we are looking to expand our team.Ideally you will have experience from an engineering/automotive background, and you will...

  • Warranty Test Technician

    7 days ago

    Smethwick, West Midlands, United Kingdom I Need Staff Today Limited Full time

    We are I Need Staff Today Limited from Wolverhampton and we seek an Warranty Test Technician for our client based in Smethwick . Job Purpose: Ensure that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect root cause analysis and provide corrective...

  • Warranty Administrator

    2 days ago

    West Yorkshire, United Kingdom Auto Skills UK Full time €35,000

    WARRANTY ADMINISTRATOR OTE: £35,000pa   Warranty Administrator Job Details Basic Salary: £30,000pa Working Hours: Monday-Friday - 08:00-17:001 in 4 Saturday Mornings - Months End Location: Brighouse An experienced administrator is wanted on a full time basis, with prior automotive/road transport experience being essential.   Responsibilities of a...

  • Warranty Test Technician

    7 days ago

    Smethwick, West Midlands, United Kingdom I Need Staff Today Limited Full time

    We are I Need Staff Today Limited from Wolverhampton and we seek an Warranty Test Technician for our client based in Smethwick . Job Purpose: Ensure that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect root cause analysis and provide corrective...

  • Warranty Test Technician

    20 hours ago

    Smethwick, West Midlands, United Kingdom I Need Staff Today Limited Full time

    We are I Need Staff Today Limited from Wolverhampton and we seek an Warranty Test Technician for our client based in Smethwick . Job Purpose: Ensure that all customer warranty returns are analysed/tested in detail to confirm the faults. Identify liability and determine acceptance tolerances Collect root cause analysis and provide corrective...

  • Warranty Administrator

    2 weeks ago

    Brighouse, West Yorkshire, United Kingdom Auto Skills UK Full time

    WARRANTY ADMINISTRATOR OTE: £35,000pa Warranty Administrator Job Details Basic Salary: £30,000pa Working Hours: Monday-Friday - 08:00-17:00 1 in 4 Saturday Mornings - Months End Location: Brighouse An experienced administrator is wanted on a full time basis, with prior automotive/road transport experience being essential. Responsibilities...

  • Technical Quality Manager

    7 days ago

    West Yorkshire, United Kingdom Interaction - Leeds Full time

    Technical Quality ManagerPerm Role, £40k-£50k pa DOE, 37hrs per week, Mon-ThursWETHERBYI am looking for an experienced Technical Quality Manager to work for my client, a Precision Engineering firm based in Wetherby. The majority of this role will be based on site, although some occasional travel may be required.You will be required to oversee and...

  • Technical and Quality Manager

    7 days ago

    Wetherby, West Yorkshire, United Kingdom Interaction - Leeds Full time €40,000 - €50,000

    Technical Quality Manager Perm Role, £40k-£50k pa DOE, 37hrs per week, Mon-Thurs I am looking for an experienced Technical Quality Manager to work for my client, a Precision Engineering firm based in Wetherby. The majority of this role will be based on site, although some occasional travel may be required. You will be required to oversee and coordinate...

  • Technical and Quality Manager

    7 days ago

    Wetherby, West Yorkshire, United Kingdom Interaction - Leeds Full time €40,000 - €50,000

    Technical Quality Manager Perm Role, £40k-£50k pa DOE, 37hrs per week, Mon-Thurs I am looking for an experienced Technical Quality Manager to work for my client, a Precision Engineering firm based in Wetherby. The majority of this role will be based on site, although some occasional travel may be required. You will be required to oversee and coordinate...

  • Technical Quality Manager

    7 days ago

    Wetherby, West Yorkshire, United Kingdom Interaction - Leeds Full time €40,000 - €50,000

    Technical Quality Manager Perm Role, £40k-£50k pa DOE, 37hrs per week, Mon-Thurs WETHERBY I am looking for an experienced Technical Quality Manager to work for my client, a Precision Engineering firm based in Wetherby. The majority of this role will be based on site, although some occasional travel may be required. You will be required to oversee and...

  • Technical Quality Manager

    7 days ago

    Wetherby, West Yorkshire, United Kingdom Interaction - Leeds Full time €40,000 - €50,000

    Technical Quality Manager Perm Role, £40k-£50k pa DOE, 37hrs per week, Mon-Thurs WETHERBY I am looking for an experienced Technical Quality Manager to work for my client, a Precision Engineering firm based in Wetherby. The majority of this role will be based on site, although some occasional travel may be required. You will be required to oversee and...

  • Customer Service Coordinator

    1 month ago

    West Midlands, United Kingdom Fawkes & Reece Full time

    **Location**: West Midlands **Salary**: £21K- £22K per Year **Contract**: Permanent **Type**: Full Time **Reference**: ZG/819992_1672934845 **Posted**: January 5, 2023 **Consultant**: Zoe Georgiou My client are a high end residential developer based in Coventry who are currently looking for a Customer Service Coordinator to join their team for a head...

  • Technical Quality Manager

    7 days ago

    Wetherby, West Yorkshire, United Kingdom Interaction - Leeds Full time €40,000 - €50,000

    Technical Quality Manager Perm Role, £40k-£50k pa DOE, 37hrs per week, Mon-Thurs WETHERBY I am looking for an experienced Technical Quality Manager to work for my client, a Precision Engineering firm based in Wetherby. The majority of this role will be based on site, although some occasional travel may be required. You will be required to oversee and...

  • BESS Design

    1 month ago

    West Midlands, United Kingdom Automation Experts Ltd Full time

    Electrically biased Proposals Engineer required to complete electrical designs and technical project proposals. A fantastic opportunity to work for this global leader of industrial solutions, renowned for its innovative and high-quality products. Proposals Engineer – BESS - Hybrid Electrical Design/Sales/Proposals To £70k + £6k Car Allowance Ref:...

  • BESS Design

    1 month ago

    West Midlands, United Kingdom Automation Experts Ltd Full time

    Electrically biased Proposals Engineer required to complete electrical designs and technical project proposals. A fantastic opportunity to work for this global leader of industrial solutions, renowned for its innovative and high-quality products. Proposals Engineer – BESS - HybridElectrical Design/Sales/ProposalsTo £70k + £6k Car AllowanceRef: 23671....

  • BESS Design

    1 month ago

    West Midlands, United Kingdom Automation Experts Ltd Full time

    Electrically biased Proposals Engineer required to complete electrical designs and technical project proposals. A fantastic opportunity to work for this global leader of industrial solutions, renowned for its innovative and high-quality products. Proposals Engineer – BESS - HybridElectrical Design/Sales/ProposalsTo £70k + £6k Car AllowanceRef: 23671....