Programme Director

2 weeks ago

Woking Surrey, United Kingdom Clinisys Full time

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Role Description:

An exciting role at the forefront of our Professional Services activities, leading a portfolio of programmes and teams delivering the latest in Laboratory Information software to our clients.

The Clinisys Laboratory Solutions (CLS) Programme Director provides the interface between programme ownership and delivery and acts as a focal point between the business, the programme/project manager & the customers.

The CLS programme director is the senior client-facing representative, acting as a point of contact for the customer exec, primarily focussed upon delivering a successful programme of works.

The CLS Programme Director manages a portfolio of CLS implementation programmes and projects and is accountable for their efficiency and effectiveness through programme / project management process and tool improvements.

The CLS Programme Director also helps drive business change across the senior subject matter experts (SMEs) and project management function, coaching and mentoring key SMEs to lead and excel in their roles and help transform our operational execution processes and procedures.

To respond and contribute to key sales opportunities and commercial discussions on behalf of Professional Service and to help lead and coordinate the operational inputs and programme shape, inputting into the wider sales process led by the commercial and new business teams.

Responsibilities:

Portfolio Management
  • Work with the other Customer Service Managers & Programme Directors to standardise and continually improve on the core principles of project delivery based upon a Prince 2 methodology.
  • Develop programme / project management process and tools to achieve target improvements aligned to objectives from the Vice President Professional Services Scientific.
  • Help develop better supply chain and partner operational management processes.
  • Facilitate quality activities of the programme, project, and Professional Services teams Programme planning, monitoring and oversight of all allocated projects.
  • Qualify hand over from the sales team to commence programme / project initiation.
  • Oversee delivery of projects in accordance with the contractual requirements.
  • Support the Project Manager (PM)/Senior Project Manager (SPM) to coordinate activities between Clinisys and third parties as required within the scope of the project.
  • Coordinate delivery of software developments delivered by the product team as necessary to deliver key programmes of work and influence product strategy working in concert with the product management function.
  • Support the PM/SPM to ensure contract acceptance, sign off by the customer and appropriate project closure.
  • Focus on customer satisfaction and ensuring delivery of the required quality of service or products to agreed standards.
  • Monitors risks, issues, and dependencies across programmes of work with relevant support provided to PMs as required.
  • Support and advocate project and programme governance mechanisms.
  • Motivate all members involved in key programmes to ensure they are completed on time, to the specified cost, quality, and performance criteria.
  • Work with the other Programme Directors, PMO Manager & Professional Services Director to standardise on the core principles of financial reporting.
  • Responsible for the ongoing financial performance and management of their portfolio.
  • Tracks and reports financial status of projects to input into the UK&I & EU P&L and programme profitability.
Financial
  • Work with the other Programme Directors, PMO Manager & Professional Services Director to standardise on the core principles of financial reporting.
  • Responsible for the ongoing financial performance and management of their portfolio.
  • Tracks and reports financial status of projects to input into the UK&I & EU P&L and programme profitability.
Line Management
  • Effectively coaches and mentors the team. Sets clear objectives and goals, provides actionable feedback, and trains the team to reach its fullest potential.
  • Motivate the team to consistently deliver on time, within budget and to a high standard.

Knowledge, Skills & Abilities:

  • Strong experience involved in execution of health care sector change programmes.
  • Proven experience involved in execution of clinical change programmes and clinical systems implementations.
  • Experience in MS Project and Prince 2
  • Leadership skills to manage project managers, consultants, and a portfolio of projects.
  • Proven experience of coaching and mentoring a team and developing them to their full potential.
  • Ability and willingness to take initiative toward driving key programmes to completion.
  • Ability to prioritise and work on multiple programmes and projects.
  • Ability to create and deliver executive-level summary reports and presentations.
  • Verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organizational levels.
  • Demonstrable ability to influence and effect business change.
  • Demonstrable track record of building and coaching teams of between 5-20 FTE
  • Strong consulting and advisory skills.
  • Demonstrable experience as programme / project manager or programme consultant.
  • Experience within an IT or software provider organization.
  • Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.
  • Fluency in English
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