Implementation Service Lead

2 months ago

Eastleigh Hampshire, United Kingdom Voyage Care Full time

This role requires nationwide travel therefore a full UK driving license is essential Fixed Term Contract for 18 Months Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK including overnight stays three to four times a week. Responsibilities of the role: Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process. Data Management: Manage and prepare data for successful implementations. Training & Support: Train and coach staff on new processes and systems. Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met. Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues. Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges. Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands. What we’re looking for: Essential: Full UK Driving Licence Experience working with multiple stakeholders Proficient in MS Office applications (Excel, Word, etc.) Self-directed with excellent communication and relationship-building skills Flexible with travel and working hours Desirable: Agile Project Management Foundation Certification Relevant degree or equivalent work experience Knowledge of the social care sector and project management best practices Experience in large-scale digital project implementation Benefits of joining the Voyage Care family: In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including: Hybrid working A supportive and dynamic team environment Opportunities for professional growth and development Wagestream DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation. Eye care vouchers Refer a friend scheme Competitive salary 25 days annual leave plus bank holidays and an additional day for your birthday Blue Light Card – Retail discount benefit scheme V-Assure, a free 24 hour, confidential and independent help line Life assurance PensionReady to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide

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