Student Hub Team Leader
1 day ago
Permanent
Full time Monday - Friday to include up to two evening shifts per week between Monday and Thursday 11:30am - 8pm during semesters. Working hours outside the semester will be usual business hours, Monday to Friday.
This role will be based full time from our Holborn Campus.
About Arden University : We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
They provide wellbeing support, academic guidance, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.
As a Team Leader in our Student Hub, you will lead a team who are the primary point of contact for our student body, delivering exceptional customer service to our students. In this key role you will drive exceptional customer care, allocate work, and focus on the professional development of our Student Hub team. You’ll be responsible for training, coaching, and empowering Student Hub Advisors to resolve enquiries promptly and effectively, while handling escalated cases to ensure an exceptional student experience.
About You: We’re looking for a motivated and experienced professional who can bring strong people management skills and a student-focused mindset to our team. Excellent data analysis and reporting skills to demonstrate the impact and value of your team’s work.
30 days holiday + bank holidays on-top, and even a Christmas closure
~ A generous Aviva pension plan, company contributions starting from 7%
~ Private Medical Insurance
~ Study any Arden course for free, with a discount for all family and friends
~ If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Equity, Diversity & Inclusion: Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here .
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.
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