Web Operations Manager
4 weeks ago
Working for a rapidly scaling D2C retail and subscription brand, that’s part of a global FMCG group, the Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator role involves building out the SFCC eCommerce Operations environment and ensuring the smooth delivery of all updates, product launches, campaign activity and promotions.
This is a hybrid role, with 1 day per week or 2 days per fortnight in central London (or more if desired). The company will pay for a hotel night if 2 days per fortnight.
The Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator will:
- Oversee all site updates, product launches, campaigns and promotions.
- Monitor site performance, resolving any issues, and driving improvements.
- Implement SEO best practices to enhance organic search visibility.
- Build & configure promotions using SFCC Business Manager.
- Build & manage customer groups for targeted experiences.
- Manage product catalogues, categories, attributes, and ensure data accuracy.
- Be primary liaison between ecommerce team and stakeholders across product, tech, design, and customer service.
- Work with cross-functional teams to ensure seamless coordination and communication.
- Resolve escalated customer queries and issues, gathering feedback for continuous improvement.
- Manage content across the platform, ensuring accuracy and brand alignment.
- Optimise content for search engines and implement SEO best practices.
- Analyse and report on effectiveness of promotions, targeting, and site performance.
- Analyse sales data, customer behaviour, and provide insights for optimisation.
- Monitor KPIs and provide regular reports to stakeholders.
Candidates for the Salesforce Commerce Cloud (SFCC) Web Operations Manager / SFCC Administrator role must have:
- Strong experience in a Web Operations or Salesforce Commerce Cloud administration role (SFCC experience is essential),
- Experience in an eCommerce environment, from any product category, such as groceries, gifting, homeware, fashion, home & garden, electronics, etc.
- Strong organisational, communication skills.
- Strong comfort with data, analysis skills and make data-driven decision making.
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