Technical Services Advisor
3 weeks ago
Job Title: CashPro & Technical Service Advisor
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Our Global Technology & Operations division seeks a professional CashPro & Technical Service Advisor to join their team in Bromley or Chester. As a CashPro & Technical Service Advisor you will support the on-boarding of client treasury products, and interact with corporate clients providing telephone, email, and live chat support throughout the EMEA region as well as under a Follow the Sun approach within a global Technical Services environment. This is a unique opportunity to join a dynamic, supportive team, with access to ongoing training and opportunities for career development.
You will provide ongoing daily support to the Bank’s corporate clients together with accurate resolution and guidance on all product related issues and questions
You will ensure the success of the client support issues assigned to the CashPro & Technical Service Advisor
You will interact with and work alongside the sales, product, implementation, client services and operations departments to provide the client with an ever-increasing level of service.
You will broaden skills and cross train to support the Bank’s online platform and provide client support on any of the Bank's electronic cash management products.
You will have experience in an application support role
Skills that will help (optional):
Knowledge/experience of CSV and/or XML file formatting will be a plus
Knowledge/experience with payment formatting support will be an advantage
Fluent in English with other language skills is a bonus
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
~ Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
~20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
~ The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
~ Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
~ Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
~ Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability.
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