Customer Service Advisor

3 weeks ago


Slough Berkshire, United Kingdom Cardo Group Full time

Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents.
Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. We are currently looking for a Customer Service Administrator to join our team in Langley.
Supporting the Branch with raising and updating complaints on our CRM system.
Ensure we comply with complaints procedure within group and wider policy of clients.
Maintaining / updating CRM system with full details, including notes and emails at all times.
Carrying out full investigations, collaborating with the Operational Team to identify any service failures, pulling together timeline and outcome of works, in order to identify required actions to rectify failures.
Allocating repairs to DLO / Sub contractors, ensuring jobs are locked on the system to ensure they aren’t moved.
Monitoring of complaints to resolution.
Entering Compliments on our CRM system and forwarding to relevant Line Manager.
This role would suit someone coming from a housing background, used to working in a fast paced customer service environment.
Please note this is a fully office based role. 25 days holiday + bank holidays
- The opportunity to purchase additional annual leave
- Birthday day off
- Generous pension scheme
- At Cardo Group we value diversity. We value our differences such as age, gender, LGBT, ethnicity, religion, and disability.
We are working hard to build a business that is as diverse and inclusive as the communities we serve.



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