Desktop Support Systems

1 month ago

Fordham Cambridgeshire, United Kingdom Resolian UK Full time

A Desktop Support Systems Administrator plays a crucial role in ensuring the smooth operation of an organization’s IT infrastructure. They provide technical support, maintain desktop systems, and enhance end-user experiences. Here are the key responsibilities and qualifications for this position:

Responsibilities:

Technical Support:

  • Respond to incoming service requests related to PCs, laptops, printers, scanners, mobile devices, and other computer assets.
  • Install, configure, and troubleshoot hardware and software issues.
  • Provide second-tier support for the help desk.

Infrastructure Management:

  • Organize and configure equipment, including desktops/laptops, printers, copiers, scanners, and faxes.
  • Collaborate with business application teams and server administrators for appropriate projects.
  • Assess third-party applications for deployment and integration into existing operations.

User Support:

  • Set up computer systems for new employees.
  • Handle user preferences, file migration, and adjustments.
  • Provide technical support for audiovisual (A/V) equipment.

Network Maintenance:

  • Maintain network printers and secure computers.
  • Evaluate and replace computer components (e.g., memory, hard drive, optical drives).
  • Troubleshoot network issues, including switches, connectivity, and network port patches.

Incident Management:

  • Implement, support, and troubleshoot incidents related to PCs, laptops, and mobile devices.
  • Conduct elementary network troubleshooting for remote users.
  • Provide first-level support for network IDF issues and voice over internet protocol (VoIP) devices.

Security and Administration:

  • Handle accounts and access requests for software as a service (SaaS) applications and Active Directory.
  • Maintain file system security, data integrity, and password security.
  • Perform simple system administrator tasks (e.g., virus protection updates, domain account management, systems monitoring).

Qualifications:

Education:

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

Experience:

  • Proven experience in desktop support and system administration.
  • Familiarity with Windows, Linux, or Mac systems.
  • Strong analytical and problem-solving skills.

Communication Skills:

  • Excellent written and verbal communication.
  • Ability to explain complex concepts to non-technical users.

Customer Service:

  • Provide top-class customer service.
  • Adhere to schedules strictly.

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