Service Director

1 week ago

Gloucester Gloucestershire, United Kingdom Compass Corporate Services Full time €82,000

Service Director – Employee Assistance Programmes (Counselling) Gloucester Based with some regional travel £82,000 Please ensure you read the below overview and requirements for this employment opportunity completely. REQUIREMENTS

  • A proven record of leadership and decision making skills, at Business Unit director level
  • Demonstrable experience in delivering financial targets and supporting business growth
  • Proven people management and leaderships skills, including leading teams through organisation change
  • A good understanding and experience of the Employee Assistance Programme (or a closely related) sector such as occupational or digital health, medical insurance and/or call centre service delivery is ideal
  • Proven ability to deal with multiple issues simultaneously in a highly dynamic environment. Experience of working in a B2B sales environment would be beneficial
  • Understanding of counselling and therapy models, would be desirable.
OVERVIEW Compass Corporate Services are delighted to be partnering with an esteemed complex care provider who additionally also operate an established EAP provider, whose clients include the BBC and the Royal Household to name a few. Together we are seeking a Service Director, who, reporting to the Director of Wellbeing Strategy & Services will have accountability for the operational, financial and quality performance of the business. This includes the management of quality, safety and risk; cost control, delivery of financial targets and budgeting; employee engagement; securing growth and developing new service offerings; maintaining and retaining key customer accounts (the businesses we support); ensuring high customer service standards and an effective EAP service to our clients (the people using our services). As Service Director you will provide leadership ultimately ensuring the service operates in line with the holding groups values and ensuring that colleagues are engaged, supported and developed to deliver high standards of support to clients. You will ensure that a clinically appropriate counselling service is provided to clients, implementing a step-care model, underpinned by effective clinical governance and risk management, and delivered by appropriately trained and accredited counsellors. You will work closely with the holding groups Senior Leadership Team, to ensure the success of the business, and will have accountability for the delivery of all financial, commercial, quality and performance targets. RESPONSIBILITIES Responsibilities include but are not limited to:
  • Lead and develop a culture where the very highest standards of safety, quality, excellent care and customer service are consistently delivered, leading improvements and innovation of services, working with the Wellbeing Services Network and wider organisation as required
  • To ensure the commercial success of the business, ensuring that new business opportunities are identified and secured, and ensuring the continual review of the existing contract base (and contract renewal/retention) to maintain profitability.
  • To ensure the business is relevant and competitive in the market place, with a clear USP and brand that attracts and retains customers in our chosen market sectors.
  • Lead and manage across all aspects of the day to day business, ensuring all teams and team members are accountable for delivering against both quality and commercial performance indicators.
  • As an operational leader, you should ensure there is a strong focus on safety, quality, commercial and people aspects, by ensuring clear target setting and the delivery of action plans.
  • Work in close collaboration with the SLT to ensure there is effective governance in place, including regular Business Reviews and other meetings, to ensure that the service performs to agreed targets for business planning, financial performance (revenue, cost control, EBITDAR and EBITDA) and quality standards.
  • Proactively use management information to effectively identify areas of underperformance and to put action plans in place to deliver improvements to the required standard
  • Ensure findings from internal site quality and compliance inspections are reviewed and actioned, as appropriate linking with the wider regional team and other Priory specialist colleagues
  • Review any audit or inspection reports and recommendations, ensuring compliance with all statutory regulatory bodies, company policies and procedures, responding to and acting upon and recommendations
  • Take an active part in the budget setting process, supporting department leads to understand and deliver stretching but achievable budgets that enable the continuing growth of the business
  • Ensure that recruitment is a high priority, monitoring vacancies, recruitment activity and performance alongside the People Team.
  • Ensure there is a clear retention plan, which is monitored and reviewed, with the view of reducing colleague turnover and increasing permanent recruitment (with an appropriate blend of sessional staffing to meet business needs).
  • To actively promote the wellbeing of our colleagues, ensuring employee wellbeing and engagement is focussed on, through the delivery of the colleague engagement action plan and by championing an active Your Say Forum and open, responsive communication with our team
  • Responsibility for ensuring that there is a robust succession plan in place, which supports the development of talent; where there are identifiable gaps work with HR Business Partners to close the gaps.
  • Provide coaching to the Senior Management Team and heads of departments to improve performance and to develop, enhancing their career pathways, and ensuring clear role modelling of the holding groups values
  • Provide necessary support to clinical, operational and digital projects to ensure smooth transition into operations and support the embedding of new systems into day to day operations across Care first.
  • To manage all risks to the organisation’s external and public reputation, leveraging opportunities to enhance reputation.
INTERVIEW PROCESS • Two stages: First stage interview will be a more informal in style and consist of an interview over Teams with the Director of wellbeing strategy and services & HR business Partner. The second stage will consist of a formal presentation to be followed by competency and scenario based questions. RECOMMENDATIONS • Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 of John Lewis vouchers for each successful recommendation. CONTACT DETAILS • If you would like to be considered for this exciting opportunity or would like to request a full job description, please contact Adam Brenton on or alternatively email

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