After-Sales Manager

4 weeks ago

Macclesfield Cheshire, United Kingdom LSH Auto Group Full time

We have an amazing opportunity for an Aftersales Manager to join the team at our dealership in Macclesfield.

You will Independently manage and develop a customer-oriented and profitable workshop and spare parts business. This includes, in particular, optimally utilising the market, a high level of customer satisfaction and high yields for the department, as well as planning, controlling and monitoring processes in customer services areas.

Salary - Competitive salary, plus OTE Bonus, plus company car

You will:

• Be managing, coaching and motivating employees and thus ensuring a high quality of employees

• Define target agreements with employees and reviewing the level of target achievement

• Be ensuring customers and technicians have access to advice on identifying which spare parts and accessories they require

• Compile and maintain a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation

• Be servicing, maintaining and repairing vehicles to manufacture approved standards

• Identify the root cause analysis of any customer dissatisfaction

• Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes

• Examine and monitor management accounts and composite figures to ensure budget is met

• Monitor and control expenses within the parts and service department

• Ensure all parts are correctly returned/disposed in accordance with manufacturer guidelines

• Manage the waste disposal of the aftersales department in line with environmental.

You will have:

  • At least 3 years in a Senior Aftersales position
  • Full clean UK driving licence
  • Right to work in the UK documentation
Job type Permanent Posted 2024-01-23T00:00:00 a month ago About us

Here at LSH Auto we firmly believe that for us to be the very best we can be it is vital that we have the best people in our team. It is our desire to reward our colleagues well and provide them with the development opportunities to progress in their career with us.

WHAT DO WE ASK FOR IN RETURN?

It's quite simply that we want self-motivation, passion, energy and a desire to develop from you. If you have all of these qualities and attributes you will succeed with us.

Our colleagues can look forward to ongoing training opportunities and long-term career progression. As you would expect from a major global automotive retailer, we also offer a range of benefits, including an industry competitive salary with performance related bonuses, contributory pension scheme, life assurance cover and much more.

WE INVITE YOU TO BE A PART OF A GREAT TEAM.

Quality Mercedes-Benz products coupled with first-class customer service have always been a hallmark of LSH Auto.

As part of a large international company, we are acutely aware that the world of automotive retail is an intensely competitive business. LSH Auto is constantly striving to be a forward-thinking and future-focused business which will make us more relevant and responsive to our customers.

At LSH Auto we set bold goals and provide our colleagues with the responsibility and resources to achieve them. Our business looks for ways to move to a more digital marketplace and to become leaner, smarter, more responsive and efficient.

This is a great time to come on board. Joining us on our journey today means shaping the future of our company. If you are ready to play your part, please send your details to us.

Our Mission and Values

LSH Auto’s values are the cornerstones of our organisation

#J-18808-Ljbffr

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