After Sales Manager
2 weeks ago
Job Description
We have an amazing opportunity for an Aftersales Manager to join the team at our dealership in Macclesfield.
You will Independently manage and develop a customer-oriented and profitable workshop and spare parts business. This includes, in particular, optimally utilising the market, a high level of customer satisfaction and high yields for the department, as well as planning, controlling and monitoring processes in customer services areas.
Hours - 40Salary - Competitive salary, plus OTE Bonus, plus company car
Benefits
Colleague Referral Scheme (£500 - £1000)
A range of Mercedes Benz training and leadership programmes
Platinum Plus Rewards Scheme
Colleague Car Purchase Scheme
Eye care Vouchers
Life Assurance (4 x annual salary)
31 days holiday (including bank holidays), rising to 38 days with length of service
Wellbeing Support
Company Pension
You will: Be managing, coaching and motivating employees and thus ensuring a high quality of employees Define target agreements with employees and reviewing the level of target achievement Be ensuring customers and technicians have access to advice on identifying which spare parts and accessories they require Compile and maintain a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation Be servicing, maintaining and repairing vehicles to manufacture approved standards Identify the root cause analysis of any customer dissatisfaction Ensure planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes Examine and monitor management accounts and composite figures to ensure budget is met Monitor and control expenses within the parts and service department Ensure all parts are correctly returned/disposed in accordance with manufacturer guidelines Manage the waste disposal of the aftersales department in line with environmental.You will have:
- At least 3 years in a Senior Aftersales position
- Automotive experience
- Full clean UK driving licence
- Right to work in the UK documentation
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