Application Support

2 months ago

London, United Kingdom Arbuthnot Latham Full time

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

To support the 3 rd party IT applications and systems for Arbuthnot Latham’s Digital Channels. To fix application and system problems, or any incident that is disrupting the application service that business users depend on. To assist the business in designing and implementing new systems under the direction of the Senior Platform Lead.

Key Responsibilities

  • Ensure all incidents and requests are processed within SLA and in line with customer expectations
  • Ensure problems are identified and managed in line with the ITIL framework.
  • Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk
  • Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, PCI DSS and legal and regulatory requirements
  • Perform daily, weekly, monthly checks and maintenance to ensure the health and availability of services
  • Remediation of vulnerability identified through penetration testing and vulnerability scanning
  • Develop and implement proactive systems monitoring and alerting
  • Provide coaching and advice to other areas of IT to help empower and knowledge transfer to other teams
Risk 
  • Responsible for managing risks inherent to the role by diligently observing internal policies and procedures
Key Interfaces
  • IT Senior Management
  • Senior Application Specialists - / Application Specialist – Digital Channels
  • Senior Manager Data and Integration Systems
  • Senior Manager, IT Service Delivery
  • Banking Operations staff and other business stakeholders who use and support the digital channels in AL

Person Specification

Knowledge / Experience

  • Experience working at a similar level in a Financial Services organisation
  • Good working knowledge of digital banking platforms and the technologies used to support them
  • Online Banking, Mobile Banking, Digital client acquisition platforms (apply), 2FA technologies including SMS & Validsoft
  • Good understanding of PKI (public Key Infrastructure) encryption and the provisioning of certificates to secure our digital channels
  • Knowledge of Open Banking Channel
  • Interacting with Vendor support for the resolution of issues within prescribed SLA’s
  • Support and monitor critical applications including MSSQL, Online/Mobile banking services, Apache Tomcat & a good working knowledge of the windows server operating system
  • Working within an ISO27001 Framework
  • Develop and optimise service availability monitoring and alerting using SolarWinds
  • Writing and executing SQL Queries, Stored Procedures, SSRS reports
  • Configuration and integrations of Single Sign On Solutions (Oracle Identity Federation, Azure Active Directory)
Strong experience in one of the following areas required: 
  • Administration and use of ServiceNow, change, incident, problem, ITAM, ITSM

Qualifications

  • Change focus
  • Judgment & Problem Solving
  • Strong Team player, but equally capable in a solo environment
  • Planning & Reviewing
  • Communication & Confidence
About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

  • Competitive salary, pension & holiday allowance
  • BUPA Health cover
  • 4x Life Assurance
  • Discretionary bonus
  • Market leading maternity/paternity and menopause policies
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