Field Applications Engineer

3 weeks ago

London, United Kingdom Support Revolution Full time

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Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

 
Job Summary:
Senior FAE/Systems Optimization Engineer is responsible for technical sales activities in new and existing opportunities. Individual contributor will work closely with Sales and Extended Teams to ensure overall technical design proposal meets customer requirements. Sr. FAE will have in-depth, hands-on experience with Supermicro Server/Storage/Embedded and Switching Products and Solutions, Competitors Products and Services, with the ability to present and demonstrate those solutions to Customers and Partners. FAEs are critical part of Pre and Post Sales cycle and must be capable of displaying in-depth technical knowledge of Supermicro and competitive products and solutions as well as technologies and market drivers.
Essential Duties and Responsibilities:
The Field Application Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Includes the following essential duties and responsibilities (other duties may also be assigned):
Recruits, leads and mentors team of FAE'/s in support of revenue growth at all assigned accounts
Solution architect and presentation skills to help expand Fortune1000 account penetration and loyalty
Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
Provides technical leadership in Pre-Sales and oversee implementation of such solutions
Effectively engage with C-level technical customers, gain and maintain trust
Highly technical problem solver who understands system architecture, hardware and software interaction
Should possess basic HW debug skills
Manage and leads product HW and SW engineers during product development
Manage and leads teams during investigation and resolution of problems in the field
Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
Develop and review systems solutions, technical bid responses and presentations
Work cross-department to ensure customer satisfaction and timely resolution of issues
Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
Ability to present the corporate brand, product messaging and solutions to customers
Visit on-site facilities and operations to enable solution integration and issue resolution
Some travel required (up to 25%)  
Qualifications:
Bachelors' or Masters' degree in engineering; computer science, computer engineering and electrical engineering preferred
Excellent communication skills and business sense required
Minimum 5 years of related experience with Compute/Storage Server or Data Center or IT Infrastructure experience desired
Strong background and experience with x86-based server architecture
Solid HW system design and diagnostics skills
Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines
Individual must be able to work effectively in a high pressure environment
Salary Range
EEO Statement
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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