Product Operations Executive

2 weeks ago

Crawley West Sussex, United Kingdom Virgin Atlantic Full time

Hours: 37.5 Monday to Friday with 1 weekend in 5 working a Saturday and in Peak working 1 weekend - Saturday and Sunday. On these days, you'll be paid a shift allowance
Location: Hybrid remote working with 3 days a week in our VHQ, Crawley
Contract: Permanent
Closing Date: Monday 27, May 2024


In a nutshell
In this role, you'll be responsible for accurately configuring, loading, quality checking, and maintaining all aspects of the ground contracts modules within the Travelbox (TBox) and MDMS databases. Maximising Virgin Atlantic Holidays' sales in line with agreed business requirements and
priorities through all channels whilst actively looking to eliminate any and all financial leakage.
Within this role you'll also support the wider business through multiple channels with a view to optimising product availability, reporting and booking
queries


Day to day
Load, create, manage and maintain all elements of ground contracts and XML connections across 7 modules on the TBox database
accurately to agreed business requirements, priorities and timelines.
Utilise Microsoft Excel and additional programs to facilitate complex calculations necessary to input often incompatible data with the TBox
database system.
Log and report all product loaded in line with agreed business criteria.
Timely and accurate setup of all ground product in the MDMS database to facilitate business wide reporting from the BOXI application and
the use of MDMS data in the Vine system and Revenue management applications.
Recapping on stop sales, bed bank reports, updating confirmation numbers.
Produce accurate reporting for external suppliers of excursions and ancillary product.
Investigate queries raised by the QA team and refusals, amend and advise as appropriate.
Proactively challenge and/or provide feedback and recommendations on process and system improvements to individuals and departments.
Including the discovery of any system bugs.
Provide helpdesk support to the wider business with all loading and setup queries through phone lines, SharePoint, Workplace, Teams,
Buddy, E-Mail and face to face.
Liaising with external suppliers both direct and through third party XML suppliers to resolve booking and manifest queries.
Always ensure decisions are made to maximise profit and reduce financial loss.
About you
Do you possess extensive knowledge and experience with holiday reservation systems? Are you skilled in working with and comprehending Tour Operator contracts and offers in all formats? If yes, then this role may be ideal for you
Alongside the above, we're looking for the following to be successful in your application:
Excellent analytical/mathematical skills with the ability to solve complex calculations.
Great attention to detail and problem-solving skills - with the ability to think creatively to solve a complex problem.
Experience of working to strict deadlines and under pressure with the highest standards of accuracy.
Knowledge/experience of Microsoft Office applications - SharePoint, Excel, Outlook, Word.
Commercial awareness when configuring new products to enable the best possible on-sale product for the sales channels.
The attitude to drive down financial leakage with correct and accurate first time configuring and loading of the TBox database.
Ability to communicate optimally with direct suppliers and all levels of staff across various departments within the business.
Does the above sound like you? Are you an adaptable teammate with the ability to work alone and on your own initiative? Then we'd love to hear from you Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.
To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, ( recruitment@fly.virgin.com) feeling confident that we've got your individual considerations covered.
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