Associate Director, Cleaning Operations
2 weeks ago
We are seeking a highly motivated and experienced Associate Director of Cleaning Operations to join an excellent FM company that we represent.
As the Associate Director of Cleaning Operations, you will oversee all aspects of the Group's cleaning operations to ensure efficiency and productivity.
This leadership role requires strong organizational skills, excellent communication, and the ability to drive results.
Accountabilities
- Responsible for operational delivery of all Group cleaning services, including our Joint Venture cleaning businesses, education and business sector cleaning and large multi sector key account cleaning.
- Specialist services such as specialist/hazardous cleaning and washroom and environmental services will also be included within this role’s responsibilities.
- Champion the company’s People Strategy and Health, Safety and Wellbeing strategy ensuring that Senior Managers goals and objectives are aligned to the achievement of the strategic aims.
- Responsible for annual budgets of £30m plus, with service level agreements (SLAs) and key performance indicators (KPIs).
- Leads a team of Heads of Service managers responsible for a collective total cleaning team of 2500+ colleagues.
- Experience with commercial contracts and specifications required, with an understanding of contract content and definitions to help manage service vs customer contractual requirements.
- Have experience with senior stakeholder expectations and demands as projects and cleaning portfolio grows over the years. They must be able to talk at the most senior level and manage challenging negotiations and contractual arrangements.
- Able to concisely and passionately present updates and business plans to board and senior leadership audiences.
- An ability and passionate approach to delivering a consistent, innovative and best in class cleaning service across many different sectors via engaging with, and visionary leadership of, senior leaders and wider teams.
- Experience in working with Sales teams to grow business, price new cleaning opportunities, represent the business during client presentations and mobilise large successful ‘win’ contracts nationally.
- Experience in people performance improvement, disciplinary processes and TUPE requirements when necessary.
- Experience in other FM services beneficial, due to cross-working requirements with other FM services in the business.
- A customer first approach is required.
- Experience in holding key customer reviews, supporting the creation of management Information packs and delivering to contractual KPI’s and service expectations.
- Must have been involved with union agreements that determine pay and conditions as well as helping set the service requirements for the workforce.
- Leading Senior Managers within the business to promote and engage a productive workforce and support with cultural development across the Group.
- Handle escalations professionally and following compliance protocols and upon risk assessment appropriately feed into Board of Directors.
- Ensure Senior Managers and the workforce are operating by the company policies and processes, and lead by example at all times.
- Champion company KPI’s and initiatives, such as Colleague Survey, Client Survey, Innovation, HSQE Audits, cleaning audits and site visits, etc.
- Lead and encourage others to seek, continuous improvement opportunities to ensure the company’s working practices remain agile, competitive, and innovative.
- Support and raise the profile of charitable activity within the Group
- It would be advantageous to have an ILM Level 6 or above, or equivalent qualification.
- National travel will be required as part of this role
Behaviours:
- Professional, friendly and honest and builds good relationships with colleagues, understands the importance of confidentiality.
- Leads by example in their actions and behaviours that supports an image of supporting people, health and wellbeing.
- Proactively Celebrates great colleague achievements
- Act with moral integrity and challenge behaviour that falls below the standard expected within the business
- Strong leadership skills, including being able to adjust leadership styles to best suit the situation or person
- Great team player and able to shoulder responsibilities for the business
- Be an ambassador of the company at all times
- Actively listening that includes the involvement of all and ensuring all opinions are heard
- Demonstrates a curiosity for process improvement and how we can continually improve
- Recognise and challenge working practices that are not aligned to company policy and procedure or do not support colleague health and wellbeing
- Raise personal and business profile through appropriate networking opportunities
- Work with fellow senior leaders, holding each other to account in a professional way, supporting and developing each other, leading as a united team playing to each other’s strengths.
- Displays energy and passion for exceptional customer service and cleaning standards and actively leads by example
Job Description and Person Profile
The Associate Director role within the Group will report to the Operations Director.
There are no statutory director responsibilities with this role however it is pivotal to the business in ensuring that working practices are carried out in a compliant, legal and morally correct manner.
Associate Directors will support the Board of Directors and non-statuary directors with strategic business planning by organising and aligning Senior Managers’ key objectives and deliverables with the strategic aims.
Job Types: Full-time, Permanent
Pay: £75,000.00 per year
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