Support Analyst

3 weeks ago

Bury Greater Manchester, United Kingdom Car Benefit Solutions Full time
The role will be responsible for providing first line support our existing bespoke software solutions. You will be managing the support queue, assessing support tickets, answering queries, and liaising with the relevant teams to resolve tickets. Where possible, you will also be undertaking code fixes to resolve issues.

In return, you will be given ownership of work with great technical challenges and the opportunity to help shape the future of our business.

The Finance & Operations Department is responsible for multiple aspects of the business including Pricing, IT & Development, Commercial Operations, Financial Transactions, Management Accounting and Reporting.

The Technical Operations team are responsible for the CBS Bespoke Internal Application & Client Websites integrated with third party products where applicable.

The team goals are to be the leaders of change within the business, embedding wherever possible the systems and processes within our clients workflow further enhancing the interaction with CBS.

The salary range for this role is between £25,000 and £35,000 per annum. Working 35 hours per week, Monday to Friday. This role is a combination of office and remote work. You will typically work in the office at least 2 days per month, but the exact number of days may vary based on business needs.

About Us

At Car Benefit Solutions, we specialise in providing Employee Car Ownership Schemes and other customised car schemes, such as salary sacrifice. With support from leading motor manufacturers and managed by our dedicated team at CBS, our schemes are thoughtfully designed to bring benefits to both employers and employees.

We have a strong reputation in the Automotive and Corporate sectors. We are proudly recognised as a 2-star outstanding best company to work for, ranked 3rd in the Business Services sector. Additionally, we are among the top 25 employers in the Northwest region. Our commitment to our people is further exemplified by our gold status as Investors in People and our Silver accreditation in We Invest in Wellbeing.

Key Accountabilities

  • Providing first line support our existing bespoke software solutions. You will be managing the support queue, assessing support tickets, answering queries, and liaising with the relevant teams to resolve tickets. Where possible, you will also be undertaking code fixes to resolve issues
  • Managing the support queue
  • Assessing and prioritizing support tickets, answering queries
  • Collaborating with our internal customers
  • Liaising with the relevant teams to resolve tickets and where possible, undertaking code fixes to resolve issues

Team & Processes

  • Learn new technologies, keep abreast of existing technologies and contribute to the evolution of best practices of the department
  • Work with the team to size and estimate work, peer and code reviews
  • Continually updating technical knowledge and skills by reading manuals, using video tutorials and hands-on training
  • Document software and systems functionality
  • Review current systems to gain not only a technical understanding but also how this system is used and integrated within the business
  • Present ideas for system improvements and challenging existing technologies and methodologies where appropriate and identify any potential cost or time saving
  • Comply with project plans, business goals and industry standards
  • Working with the Test Team Lead to manage and improve the support process and effectiveness
  • Working with the technical teams to identify root causes, and implement change to mitigate these going forward

Technical

  • Cross technical boundaries that are out of any comfort zone - for example working on web development if primarily a windows developer
  • Write well designed, efficient code using the CBS coding standards
  • Design and develop user friendly and intuitive screens for applications
  • Maintain code within GIT Source Control and understand branching, GitFlow etc
  • Undertake priority support on major system issues and fixes
  • Maintaining systems by monitoring and correcting software defects
  • Undertaking R&D and Investigating new technologies
  • Understand the CBS database infrastructure
  • Have a good knowledge of the CBS network and server infrastructure as well as deploy software components to the various servers and environments
  • Any other reasonable duties as required

Values

  • Ability to work in line with our core values of pride, integrity, accountability, continuous improvement and enjoyment

Requirements

Qualifications

Essential

  • Degree or diploma level certification in a relevant IT field like Data or Business Intelligence

Essential

Skills, Knowledge & Attributes

  • Ability to work towards strict deadlines within a fast-paced environment
  • Good communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Experience working in an agile development environment. Using Kanban / Scrum boards, and tools like Azure DevOps or Atlassian's Jira
  • Fundamental knowledge of C#
  • Fundamental knowledge of Linq queries
  • NET Framework / .NET Core
  • SQL knowledge
  • Azure Devops or GitHub

Desirable

  • Web API
  • Experience of ASP.Net / ASP.Net Core
  • MVC Frameworks
  • Unit Testing / Mocking Frameworks
  • Git
  • HTML, CSS, SASS
  • JavaScript, TypeScript
  • Bootstrap
  • React, Next.Js
  • Azure Infrastructure
  • Deployment Tools (i.e. Octopus Deploy)
  • NServiceBus / Azure ServiceBus
  • WPF, XAML, MVVM

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