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Customer Service Project Coordinator

2 months ago

Wetherby West Yorkshire, United Kingdom Extension Recruitment Ltd Full time

Are you ready to take your career to the next level? Our client, a highly reputable manufacturer renowned for delivering innovative point of sale marketing solutions to prestigious global brands, is seeking a Customer Service Coordinator to join their esteemed Project Management team based in Wetherby.

As a key player in this role, you’ll be at the forefront of new business initiatives and intercompany trading support, while also providing crucial account and administrative assistance to major customers.

Our client is committed to supporting their employees’ growth and development, offering unparalleled opportunities for career progression. With a wealth of options, your potential here is limitless.

About the Company

With core values of Authenticity, Integrity and Respect, this is a choice employer who are experiencing a period of growth and have ambitious plans for further future expansion.

Offering an attractive salary with bonus, plus benefits such as:

  • 33 days annual leave plus a holiday buy/sell scheme
  • Contributory pension scheme
  • Training & development
  • Employee Assistance - 24/7 free & confidential support to both you and your family

About the Customer Service Coordinator Role

As Customer Service Coordinator, you will receive and coordinate customer project requirements, managing the project’s progression from concept and sample approval through to delivery.

Other responsibilities of the Customer Service Coordinator include:

  • Manage all questions and queries from customers and Account Managers, collate information, and solve problems and issues.
  • Coordinate actions and liaise with other departments (Production, Design, Studio, Finance, etc.) to meet customer deadlines.
  • Support existing and new business customers' accounts and provide cover during holiday periods within the team.

About You

The successful Customer Service Coordinator will provide exceptional levels of service, having the ability to work in a demanding customer facing role, delivering against deadlines and priorities.

Other requirements of the Customer Service Coordinator include:

  • Ability to remain calm under pressure, managing multiple tasks, prioritising, and meeting targets.
  • Excellent oral and written communication skills with a high level of numeracy.
  • Ability to work as part of a team and on your own initiative.
  • Excellent attention to detail and high work ethic.
  • Proficient in using Microsoft Office products such as Excel, Word, Outlook, etc.