Administrator Homeworking

Our client is a leading emergency plumbing and heating company based in Reigate, Surrey. With offices in Reigate and Basingstoke they are a growing Business of 110+ Engineers and 30+ Office staff.
The Dispatch Administrator will be responsible for ensuring smooth communication between our customers, field technicians, and management team to facilitate timely and effective service delivery.
Receive incoming service requests from customers via phone, email, or online platforms.
Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a professional and courteous manner.
Including Insurance Companies, Facilities Management companies and many other multi-site operators.
All works to be carried out compliant with Data Protection rules and regulations.
Capturing of all information required to compile information spreadsheets and data reports.
Strong communication skills including in person, on the phone and via email.
Microsoft Office and Microsoft 365.
Experience of leading within a fast-moving Organisation would be advantageous – preferably in a Trade or Home Visit based organisation.
Pension (Royal London)
~20 days holiday plus bank holidays
~ Group Life Assurance (post 6 month qualifying period)
~ Group Medical Cash Plan (post 6 month qualifying period)
~ Access to certain benefits and discounts
~ Annual discretionary bonus scheme
~ Overtime options available

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