Operations Manager

3 weeks ago

London, United Kingdom Amazon Full time

Operations Manager, Prime Video Trust & Safety
Job ID: 2602252 | Amazon Digital UK Limited
Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. This role will lead our Madrid, Spain operation supporting multiple Trust & Safety programs: Global and Regulatory Content Policy, Maturity Ratings, Content Descriptors, Copyright Protection, and Kids Experience. In addition to continuously driving and improving the execution of this core mission, the Operations Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience.
Support in devise operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.
- Manage metric performance tactically and strategically.
- owns processes, staffing, metrics and business updates for the function.
- Mitigates long-term risks and finds a path forward in difficult situations. long-term needs.
- ensures impact- and benefit-driven prioritization of process excellence projects.
- Assist in defining operational requirements to support business launches and managing implementation through partnership with teams across engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.
- Partner with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with the business’ growth in volume, complexity, and global geographic dispersion.
- Manage, coach, and develop a robust team of Risk Managers.
Experience in managing operations and using data and metrics to design strategies, identify and implement improvements.
- Experience engaging and influencing Senior Executives.
Experience with digital video streaming and/or customer-facing user interfaces.
- Experience in Trust & Safety, content moderation/rating, data labelling, or other compliance functions.
- Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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