Benefits Support Coordinator

Job Summary As the Strategy, Performance, Business Development and Growth directorate matures and grows within the NHSBSA there is a need to further enhance our benefits management function with Benefits Support Managers to actively drive our Benefits Management Framework. Supporting all levels of benefits management, including the delivery of wider system efficiencies and benefits. This includes supporting development of business cases, delivering benefits workshops, monitoring, and reporting of project and programme benefits and providing advice and guidance to change delivery colleagues, project board members and SROs. As a team player, you will develop benefits profiles with active benefit management practices throughout the investment lifecycle for portfolio projects and programmes, as well as supporting a tailored approach for continuous improvement initiatives. The role has a dedicated focus on the review and evaluation benefits practice, coordinating this in line with HM Treasury guidance for post project evaluation. Also driving benefit management practices in continuous improvement throughout the NHSBSA, alongside senior management teams, as well as, supporting the Benefits Lead to ensure our framework is delivered consistently and in line with best practice. Furthermore, you will support the existing team work closely with Portfolio Management (PMD) colleagues, senior leaders across the organisation and attend governance boards.

We are looking for a motivated, confident individual who has substantial experience in benefits management and evaluation. You will support colleagues' understanding of benefits, using various means such as online meetings, phone calls and face to face meetings, including the facilitation of benefits discovery workshops. Communicating effectively will be key, both verbally and in writing, to cascade complex benefits information and models with staff within and outside of the NHSBSA in relation to the provision of benefits services.
You should be flexible in your approach and have experience of developing and maintaining relationships with senior management teams, including members of PRBs and project boards, Portfolio Management Directorate and Finance colleagues and as well as external stakeholders.
Delivering timely and accurate reporting of portfolio and continuous improvement efficiencies for the NHSBSA and wider system, supporting monthly and quarterly benefits reporting at multiple levels. As well as supporting the Benefits Lead in the development and delivery of best practice and fit for purpose benefits management throughout the business, to ultimately lead to the optimisation of benefits realised for NHSBSA and the wider system.
You should be able to work independently with minimal supervision and collaborate closely with team members to contribute to overall team performance.

Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We're committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more. Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Delivering timely and accurate reporting of portfolio benefits and wider system efficiencies for designated services to support monthly and quarterly benefits reporting at both directorate, portfolio and NHSBSA Board level. This includes reviewing and validating analysis supplied by the Benefits Analyst and following up on anomalies with service areas where necessary.
Supporting and reviewing the development of dashboards and reporting tools as required to support benefits modelling and reporting, working with the Benefits Analyst to implement improvements in reporting, including automation, data analysis, insight and data presentation to meet business needs.
Working closely with the Benefits Analyst, review the outputs of the benefits module of the portfolio management system to ensure that benefits records for designated services are accurate and up to date.
Delivering benefits workshops and developing benefits profiles for projects and programmes.
Reviewing project benefits reporting as part of project gateway review responsibilities.
Developing and maintaining relationships with members of PRBs and projects boards, PMD and Finance colleagues and external.
Attending PRBs and other project boards, actively supporting the review of project benefits, responding to queries, challenging assumptions and highlighting areas for discussion.
The postholder will be confident in developing an appropriate style that supports colleagues understanding of benefits, using various means such as online meetings, phone calls and face to face meetings. Achieving team and personal objectives in accordance with the SPBDG business planning priorities.
Communicating effectively, both verbally and in writing, complex benefits information and models with staff within and outside of the NHSBSA in relation to the provision of benefits services.
Working independently with minimal supervision and collaborating closely with your team to contribute to overall team performance.
Delivering training, support, advice and guidance to colleagues on benefits related matters.
Deputising for other Benefits Support Managers when required.
Supporting the Benefits Lead in the development of benefits guidance, products and services.
Supporting the Benefits Lead by undertaking first stage review of business cases, highlighting areas which require additional review and further input from the business case author.
Delivering post project reviews to collate lessons learned in respect of benefits and to validate the benefits realisation is on track.
Supporting the Benefits Lead in the development of wider system efficiency proposals for discussion with commissioners and sponsors.