Head of Training Services

1 week ago

Rochester Kent, United Kingdom Social Interest Group Full time

Are you passionate about making a difference in the lives of people affected by homelessness, complex needs, and involvement in the criminal justice system? If so, we have an exciting opportunity for you to join our team as a Service Manager overseeing our Accommodation Services and our Peer Mentoring Outreach Service. We are a dynamic organisation committed to supporting individuals facing the most challenging circumstances, helping them rebuild their lives with dignity and independence. Our services provide vital accommodation, specialist support, and peer mentoring to those affected by homelessness, mental health issues, substance misuse, and contact with the criminal justice system.
As a Service Manager, you will play a pivotal role in leading our dedicated team to deliver high-quality, person-centered support for service users. You will oversee accommodation projects that provide safe and stable housing for individuals experiencing homelessness and ensure that tailored support is available for those with complex needs.
You will also manage our Peer Mentoring Outreach Service, which empowers individuals with lived experience to mentor and support those at risk. Through innovative and inclusive approaches, you will help foster resilience, self-confidence, and long-term positive outcomes for service users.
Shift Pattern: 37.5 hours per week, Monday to Friday, 9:00am to 5:00pm with flexibility. Participation in the On-Call out of hours rota is also required.
To succeed in this role, you will be an experienced and compassionate leader with a track record of managing services for vulnerable groups. Experience in managing services within the housing, homelessness, or social care sectors.
Strong knowledge of complex needs such as mental health, substance misuse, and involvement in the criminal justice system.
Excellent communication and partnership-building skills.
IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. Understanding, knowledge, and/or practical application of key legislation Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Competitive salary and benefits package
~ 25 days annual leave, increasing with the length of service
~ Ongoing Training and Development, including access to courses, upskilling, and progression plans
~ Employee Assistance Programme, including counselling
~ Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
~ Eligibility to register with Blue Light Discount Card
~ Life Assurance Scheme
~ Cycle-to-work scheme
~ Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you
Leadership & Management: Lead, motivate, and develop a team of staff and volunteers to provide high-quality services.
Service Delivery: Oversee the provision of accommodation and outreach services, ensuring they meet the needs of individuals affected by homelessness, complex needs, and the criminal justice system.
Work collaboratively with statutory agencies, charities, and community organizations to coordinate support and build effective referral pathways.
Drive continuous service improvement, implementing new initiatives to enhance outcomes and address the evolving needs of service users.
Oversee the peer mentoring program, providing guidance and support to mentors who use their lived experience to help others.
Social Interest Group (SIG) believes good care and support improve lives. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
Watch our short Theory of Change video to see how we support people towards a brighter future:Further details can be found on our website here:We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on ourwebsite. We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI).
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting.

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