Manager - Service Management Office

3 weeks ago


United Kingdom DXC Technology Inc. Full time

Apply locations GBR - RFW - ERSKINE time type Full time posted on Posted Yesterday job requisition id 51506925 Job Description:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
Currently, our Service Management Department in looking for a person, who is willing to join are highly cooperative and effective High Priority Incident Management team.
The UK Secure High Priority Incident Management process aims to ensure fast restoration of all contractually agreed high priority Incidents 24/7 365 days a year. This provides effective communication and coordination between the DXC technical teams, DXC Delivery Management and Customer Management. to lead and ensure ownership, communication and progress to service restoration.
Sponsors the continual development and socialization of the Situation Management Process of high priority Incidents across Deliver.
updating the incident description and impact including risk and security assessment as needed.
Defining, establishing and executing the communication plan Externally, in collaboration with account representative
Triggering the Problem Management process as part of the Post Incident review phase.
Customer Service, Influencing Others, Customer/Vendor Management
ITIL knowledge
General Project Management, some knowledge in Business Analysis and general Financial Management
Very good level of English
MS Office Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.


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