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Financial Services

2 months ago

Ipswich Suffolk, United Kingdom Time Appointments Ltd Full time

Due to their continued success, our client, a highly regarded Financial Services specialist based in Ipswich, is currently recruiting for a dedicated Team Leader to lead and motivate a busy team of Advisors. Proven experience of leading and motivating a customer service/financial services team, with a natural drive to motivate individuals to achieve the best results.
Experience gained within the financial services industry or a similar regulated environment
A strong desire to support the team in achieving their individual and client related targets in a positive manner
Experience of mentoring and coaching individuals, understanding the need to adapt to the individuals learning style
The ability to resolve complex customer problems / issues / complaints, and a strong understanding of customer service processes and systems.
Allocating work to the team, ensuring the Teams Service Levels are met
Ensure all standards in line with client’s expectations of quality, productivity and performance are achieved by the team
Planning and organising 1-2-1’s
Ensuring that the team adhere to deadlines and all internally agreed key performance indicators, service standards and regulatory reporting requirements are met
Delivering continual improvement within the team across the areas of technical understanding and competence, staff development, process efficiency, productivity and management information
Overseeing complaints processes, seeking support from Compliance where necessary

Competitive Salary
Generous Pension Scheme