Head of ICT and Digital Services

2 months ago

London, United Kingdom Investigo Full time

Investigo are proud to be partnered with Medécins Sans Frontières/ Doctors Without Borders (MSF) to support in placing their newly created and pivotal Head of IT & Workplace Services role within the MSF UK's team, based full time out of the London office.
Medécins Sans Frontières/ Doctors Without Borders (MSF) is an international, independent medical humanitarian organisation providing medical care and aid in over 70 countries. MSF provides assistance to people living through humanitarian emergencies, including natural or man-made disasters, disease outbreaks, and armed conflict. MSF UK raises money and recruits staff to support the work of MSF's projects around the world. The work of MSF UK and the generosity of its supporters ensures that MSF can continue to provide medical care where it is needed most.
The Head of IT & Workplace Services will also take an active lead on the operational aspects of IT, workplace services and office management. You will ensure that the function continues to be a trusted business facing partner, supporting teams across MSF UK to achieve their objectives and leverage maximum value from the IT and workplace resources.
IT and Workplace strategy and implementation - Understand the user community needs in order to prioritise and service requirements. Develop and maintain a high-level programme and budget to deliver new IT requirements, ensuring changes are in line with strategy and approved by key stakeholders.
Internal service provision (IT) - Ensure a customer-focused service across all IT and digital services. Ensure core applications and data are available to users and support their use of these systems, including a programme to address training gaps.
Internal service provision (workplace) - Ensure a friendly 'front of house' service for all office users and a seamless experience of the physical and digital workplace. Ensure services delivered in the office support positive visitor and staff experience.
People management and leadership - Manage all aspects of the team, ensuring the team structure and operating model is fit for purpose. The team currently includes a business analyst, outsourced IT support function, office & projects manager, office manager assistant, receptionist and volunteer receptionists.
Programme and project management - Project manage any IT, technology enabled, or workplace related projects ensuring objectives and scope are clearly defined and successfully delivered.
Data governance, information and compliance - Work collaboratively with the Head of Policy, Risk and Planning on a range of related governance and compliance aspects.
Security - Set and own the physical and cyber security standards for the organisation across the office and all aspects of technology.
Budget and vendor management - Manage and set the team budget and 3-5 year plan for expenditure within tight organisational constraints.
Policies - Ensure up to date documentation of all relevant policies, procedures and user guides to facilitate operational needs.

This is an exciting opportunity for someone to manage a dual area across technology and workplace services and have autonomy in managing this area.
Director of Finance & Services


Office & Projects Manager
IT Business Analyst
Management of outsourced IT function
Due to the nature of this role, you will be need to be on site in London full time with the possibility of some weekly remote working in the office come mid-2025.

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