Contract Executive

1 month ago

London, United Kingdom Fulham Football Club Full time

Our people are at the center of the delivery of our Club Values.
This diverse role presents a unique opportunity to join our growing partnerships team as a Supporter Relations. Bringing knowledge of customer service, the candidate will also be fully competent in their knowledge of all areas of the digital space.
Bringing knowledge of customer service, the candidate will also be fully competent in their knowledge of all areas of the digital space. Assist the Head of Supporter Services and Disability Access Officer in their duties as required
- Assist the above in ensuring complaints are dealt with in a satisfactory manner
- Work closely with the Ticket Office, EDI and Safety teams to respond to fan enquiries
- Assist drafting written communications for Club website and match day programme
- Assist in writing and updating fan information, including Access Statements, supporter charter and Fan Guides
- Help deliver match day activations, including Celebration Day, Unite for Access
- Support non match day supporter events like Christmas at the Cottage and Picnic on the Pitch
- High level of customer service via email, phone and in-person
- Confidence with Microsoft Office products, including Outlook and Word
- High writing proficiency
Fulham Football Club acknowledges that everyone has a responsibility for the wellbeing and safety of children, young people and adults at risk who are under the Club’s care or utilising the Club’s facilities.
As part of Fulham Football Club’s commitment to providing a safe environment for children and adults at risk the Club requires all staff in child, young person and ‘adult at risk’ facing roles:
• Will have read and understood the suite of safeguarding policies including safeguarding children policy, adults at risk
policy, anti-bullying policy, whistleblowing and equality policy;
• To complete the Fulham safer Working Practice Workshop as part of induction and the FA Safeguarding Children
EQUALITY, DIVERSITY & INCLUSION
We are committed to supporting an environment where all staff have a personal responsibility to uphold the Club’s Equal Opportunities Policy by treating fellow employees, prospective employees, casual workers, prospective casual workers, players, prospective players and customers fairly and impartially

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