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Technical Client Relationship Manager
3 months ago
Datcom is seeking a Technical Client Relationship Manager. This role will be instrumental in managing all our client relationships, nurturing strong partnerships, and ensuring the best quality service is given, whilst aligning them with appropriate solutions and services offered by our company.
Coming from a deep technical hands-on background, ideally with Tech accreditations and certifications (Microsoft preferred), you will have a full understanding and appreciation of our clients’ technological landscapes and be able to offer the best level support ensuring our SLAs are met every time.
Your responsibilities
Here's a bit more on what you can expect to be doing day-to-day:
- You will act as the main point of contact for our clients, you will need to build trust, credibility and own, maintain the relationship.
- Liaising with the client, and our internal teams, you will need to understand the client needs and objectives; provide proactive support and advice, as well as fast and thorough reactive response to queries.
- Although this is not a Sales Account Manager role, you will be working closely with our account director to develop strategic plans to expand business within targeted clients.
- Working with our leadership team, you will conduct contract renewals. Engage in pricing negotiations on contracts and service provision, maximizing value for both Datcom and the client. Also, create and propose quotations for all client requirements, ensuring within the framework of our financial goals and quality standards and maintained.
- As our clients go-to, you will also need to stay up-to date with the latest market trends, technologies and versions ensuring their technical landscapes represent the best solution for them.
About you
We are looking for a proven Technical Account Manager, the skills and qualifications listed below will need to be evidenced during the interview stage.
- Technical IT background - we are a Microsoft house is mandatory.
- Customer obsessed; you have a strong customer centric focus.
- Pragmatic problem solver, and attentive to detail.
- Strategic, creative, and critical thinking – analytical.
- Ability to work on multiple, complex projects at once.
- Strong communication and presentation skills. Gravitas, with the ability to talk to all levels of any business.
- Strong networker, negotiator, and client liaison.
- Collaborative – ability to work cross-team.
- General technical acumen and interest in new technology.
- Strong organisational skills with a clear ability to self-manage day-to-day workloads.
