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Senior Information Technology Support Analyst

4 months ago

Eastern England, United Kingdom ElectraLink Ltd. Full time

Senior IT Support Analyst - 6 month FTC


Job purpose:

We're seeking an Senior IT Support Analyst to join our internal IT team for a 6 month FTC. The role involves assisting staff at our London and Nottingham offices, as well as remote workers. Candidates should possess extensive expertise in various Microsoft technologies, such as Office 365, Azure, and Power BI.


Responsibilities:

  • Proactively resolve all service tickets within agreed SLA.
  • Proactively resolve Dynamics CRM and PowerBI tickets and requests
  • Serve as an escalation point for delivering 3rd line support.
  • Actively monitor and review system alerts.
  • Create and maintain comprehensive IT documentation.
  • Manage inventory and procure quotes as needed.
  • Collaborate with the Compliance and Data Privacy team to support configuration and implementation.
  • Assist the project department with technology-related projects.
  • Support the business with reporting and Power BI requirements, leveraging support from a 3rd-party provider.
  • Review existing systems and ways of working, making recommendations at the end of the contract as part of your handover.


Your typical week might be:

Looking after tickets that come into the service desk – 15%

Documenting all IT systems and process – 10%

Supporting projects with It recommendations and configuration changes – 10%

Working with InfoSec team to make recommendation and make security improvements – 10%

Working with our third-party MSP – 20%

PowerBI reporting and helping users with their dashboards – 20%

Support Dynamics CRM and escalate tickets to third-party as necessary – 15%



What you need to be successful in this role:

  • Demonstrated proactive, hands-on approach to resolving service issues at a 3rd line level.
  • Experienced in Microsoft 365 Admin and Mimecast administration, including MS Teams telephony.
  • Proficient in Microsoft 365 Intune configuration and deployment, with expertise in conditional access.
  • Familiarity with Power Platform and Power BI reporting and configuration.
  • Able to innovate solutions and drive ongoing improvements.
  • Exceptional troubleshooting abilities and strong teamwork skills.
  • Understanding or knowledge of Sentinel/Defender suite would be advantageous.


What's in it for you:

· Hybrid/ Flexible working including a 4 day week

· Private healthcare you and for family which includes pre-existing conditions

· ❤ Employee Assistance Programme and Mental Health Cover

· Annual training budget and quarterly reviews to support your professional development

· ️ 50% off Fitness First

· Monthly social events organised by our Social Committee Why we work for ElectraLink

· Open lines of communication throughout the business- your voice matters

· Regular Employee Forum meetings to gather suggestions from the business on making ElectraLink an even better place to work

· Innovative and open to new ideas to support our net-zero status

· Exciting, innovative and fast moving company which is growing

· High challenge, High support environment




Why we work for ElectraLink

  • Open lines of communication throughout the business- your voice matters
  • Regular Employee Forum meetings to gather suggestions from the business on making ElectraLink an even better place to work
  • Innovative and open to new ideas to support our net-zero status
  • Exciting, fast moving company which is growing
  • ‍ High challenge, High support environment – it’s ok to make mistakes


ElectraLink is a growing company that loves technology and operates at the heart of the UK energy market by managing a central network for energy market participants to communicate, providing empowering insight into the challenges and opportunities facing the industry.


We have remote working capabilities that allow for a healthy work-life balance. Our benefits package includes private healthcare, enhanced pension contributions, extensive career development, training and more. We maintain an open communication from top to bottom and have lots of opportunities to hear ideas and make things work better.



If this sounds like the role for you, we would love for you to get in touch. Please use the ‘Apply Now’ button below. Please attach your CV and any other documents you feel might strengthen your application.