Interim Chief Retail Operations Officer | Food Retail

3 weeks ago

Eastern England, United Kingdom STOIX | B Corp™ Full time

Interim Chief Retail Operations Officer (Weekly commute required)

Reporting to: CEO

Compensation: c£200K Basic (Negotiable) on a fixed term contract basis or equivalent day rate.

Direct Reports: Head of Retail Operations, Head of e-Commerce


About the Company:

A highly reputable food retail business with a strong community focus is seeking an experienced Chief Retail Operations Officer (CROO) to oversee all aspects of its retail divisions. This is a confidential opportunity to join the Executive Leadership Team and shape the future of a well-established, values-driven organisation.


About the Role:

As the Chief Retail Operations Officer, you will play a pivotal role in defining and executing the retail strategy of the organisation. Your focus will be on driving sales, improving operational efficiencies, and fostering a high-performance culture across all retail channels, including food, care, and e-commerce. You will work closely with the CEO, Executive Leadership Team (ELT), and Board of Directors to ensure the continued growth and profitability of the business.


Responsibilities:

  • Lead all retail operations, ensuring financial targets and operational excellence are met across multiple business units.
  • Drive strategic initiatives to maximise retail profitability, sales growth, and cost control.
  • Build a strong, values-based culture aligned with the organisation’s mission to make a positive impact on the communities it serves.
  • Collaborate with the Chief Executive Officer and other senior leaders to develop long-term strategies and innovative retail solutions.
  • Oversee the implementation of operational systems, KPIs, and performance targets, ensuring consistent delivery of high standards.
  • Foster an environment of employee development, engagement, and loyalty, ensuring the organization’s values are embedded across all operations.
  • Take accountability for risk management and compliance, ensuring all areas of responsibility adhere to internal policies and external regulations.
  • Champion the organisation’s community and environmental initiatives, aligning them with business goals.


Required Skills:

  • Extensive experience in retail operations leadership, ideally with a focus on multi-site or e-commerce operations. Previous Food/Grocery Retail experience is essential.
  • A demonstrable background in successful change, turnaround / transformation.
  • Strong business and financial acumen, with the ability to drive profitability while maintaining the highest standards of service.
  • A strategic thinker who is also hands-on and capable of managing day-to-day operational challenges in a fast-paced environment.
  • Excellent leadership and people management skills, with a commitment to employee development and engagement.
  • Experience working at the executive level, collaborating with senior leadership and boards to drive organisational success.
  • Strong understanding of the retail landscape, with a passion for community-driven initiatives and sustainable practices.


Our Commitment:

We believe in creating inclusive workplaces that value diversity. We are dedicated to fostering an environment where everyone can do their best work, regardless of background.

If you're ready to lead, transform, and succeed in the dynamic world of finance, we want to hear from you. Apply now and take the next step in your career.


Note: Due to the high volume of applications, if you do not receive a response within 10 days, please consider your application unsuccessful at this time.

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