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Interim Chief Academic Services Officer

2 months ago

Eastern England, United Kingdom GatenbySanderson Full time

Role: Interim Chief Academic Services Officer

Start: ASAP

Contract: c. 6 months

Remuneration: £85,000 to £90,000 p/a

Days: Full time

Location: Central England – 3 days per week on-site


Role Overview:

A strategic and operational leader is sought to enhance and deliver services supporting the applicant and student journey. As a key member of the Vice-Chancellor’s Group, the Chief Academic Services Officer will significantly impact student experience and long-term educational strategies.


Key Responsibilities:


  • Lead and optimise student-focused services from application to graduation.
  • Provide strategic leadership to academic services, ensuring a positive and inclusive environment.
  • Set and monitor performance indicators related to admissions, retention, and student satisfaction.
  • Drive service improvement through automation and digital solutions.
  • Oversee student wellbeing, the Respect Policy, and related activities.
  • Manage the student lifecycle, including surveys, regulations, and quality assurance.
  • Implement the Access and Participation Plan.
  • Engage with the Students’ Union on services and student concerns.
  • Lead major projects and foster partnerships across the University.
  • Act as a senior expert on academic services and higher education regulations.
  • Handle high-level complaints and act as the lead institutional contact for the OIA.
  • Manage budgets and resource allocation efficiently.


Qualifications:


  • Proven experience in academic service delivery and strategic leadership.
  • Strong understanding of higher education regulations and student wellbeing.
  • Excellent interpersonal and communication skills.
  • Ability to drive process improvements and manage complex projects.


If this opportunity is of interest, please submit your CV along with details of your current availability.


Due to the volume of applications we receive, we regret that we are unable to respond to unsuccessful candidates.