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Junior Salesforce Administrator
2 months ago
Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semipermanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both to salon professional and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City and has the largest share of the hair extensions market in the world.
Job Summary
As we continue to grow, we are seeking a skilled Salesforce Administrator to join our team and optimize our Salesforce environment, ensuring it supports our sales, customer service, and order management processes effectively.
Role Outline & Responsibilities
Salesforce Administration and Environment Management:
- Assist in managing and customizing Salesforce CRM to meet the needs of our 50-person sales and customer service teams.
- Help maintain user profiles, roles, and permission sets to ensure data security and access control.
- Support the design and optimization of custom objects, fields, and layouts to enhance user experience and workflow efficiency.
- Aid in the management of production and development sandboxes.
Customer Service and Support:
- Assist in configuring and optimizing Salesforce Service Cloud to streamline customer service processes.
- Collaborate with customer service teams to support effective case management and resolution tracking.
- Help implement and maintain automated workflows to enhance customer support efficiency.
Order Management:
- Support the end-to-end order management process within Salesforce.
- Work with cross-functional teams to ensure accurate and timely order processing.
- Assist in implementing order validation rules and automation to minimize errors and improve order accuracy.
Integration Management:
- Help manage integrations between Salesforce and other business systems.
- Collaborate with IT and development teams to ensure smooth data flow and integration reliability.
Data, Reporting, and Analytics:
- Assist in developing data quality controls to ensure ongoing data accuracy.
- Support the creation and maintenance of customized reports and dashboards to provide insights into sales, customer service, and order management performance.
- Provide regular updates to leadership on key metrics and trends.
Key Skills
- Minimum of 1.5 years of experience as a Salesforce Administrator or in a similar role, with a focus on CRM, sales, or customer service.
- Basic understanding of Salesforce configuration, user management, and data security.
- Salesforce Administrator certification is highly desirable or in the process of obtaining it.
- Familiarity with Salesforce configuration, including objects, fields, and layouts.
- Basic knowledge of Salesforce automation tools like workflows and process builder.
- Some experience or familiarity with order management processes within Salesforce or a similar CRM platform would be a plus.
- Willingness to learn and develop problem-solving skills.
- Ability to assist in troubleshooting and resolving basic issues efficiently.
- Good communication skills with the ability to collaborate effectively with global cross-functional teams.
- Basic project management skills with the ability to manage multiple tasks under supervision.
- Bachelor's degree is desirable.
