Ecommerce Business Analyst

1 month ago

London, United Kingdom Tom & Co. Full time

Mid-Level Ecommerce Business Analyst


Who are we?

We are a fast-growing agency looking for a superstar Business Analyst with proven eCommerce-related experience and an appetite to help to build best-in-class websites.


The role will require you to plan, organise and facilitate e-commerce website builds through the full project lifecycle. Our client portfolio includes well-known brands such as Topps Tiles, Oliver Bonas, RHS, and Agent Provocateur with many more clients across various different sectors including Fashion, Homeware, Luxury, Gifting, Outdoors, Food, and Charity.


We believe that work should be fun and that as a team we produce better work when people enjoy their job and are passionate about what they do. Sounds good? Well, what are you waiting for — get your checklist out and see if it’s a good fit.


Location

We have a trendy office in a lively location near Tower Bridge and our sociable team enjoys heading out for an after-work wind-down drink. We have taken a flexible approach to remote working so that you can enjoy the best of both worlds, with two set days in the office per week. We can promise you a fun and creative place to work with a company that is growing fast so you will have plenty of opportunities to develop.


WHAT’S IN IT FOR YOU


You will be part of an ambitious agency, experiencing rapid growth. You will be working for the likes of Oliver Bonas, Topps Tiles, Agent Provocateur and lots of other exciting brands. This is a great opportunity where you can progress alongside the company and work closely with the directors.

We offer a scheme for personal self-development as we believe in growing our employees' potential to the full. There are lots of opportunities within the company to develop and increase responsibility and skill set. We have frequent team lunches, breakfasts and quarterly social outings. Tom&Co comprises of teams that are cross-channel, so our exciting exchange program allows members of our UK and Poland team to head on holiday to a destination of your choice together.


You will be joining a welcoming, friendly team, with a good sense of humour. You will have a 24 days holiday, and bank holidays on top, and we even give you your birthday off to celebrate in style. What’s more, we offer flexible working hours and even a ‘Work from anywhere’ scheme that allows you the flexibility to work from abroad for up to four weeks per year.


Who are you?


Summary of responsibilities

  • Collaborate with Project Managers, Account managers and Senior Business Analysts to gather clients’ business requirements and advise them on best practises
  • Work with the scrum team to refine client briefs and supporting documentation into compelling, well-defined user stories and initial acceptance criteria
  • Participate in product backlog refinement meetings and make sure that user stories are well defined and understood by all members of the cross-functional team
  • Check deliverables against business requirements and participate in sprint demos
  • Cooperate with other team members to design solutions that solve technical problems
  • Participate in technical workshops and client meetings


Competency

  • Break down complex integrations into constituent pieces, and make recommendations of how to prioritise in the best way possible;
  • Effectively apply our Magento & frontend components to existing and new projects;
  • Work under pressure, meet deadlines and handle multiple projects simultaneously
  • Easily learn new systems and solutions
  • Exhibit excellent time management skills, plan and prioritise your own workload.
  • Have a basic awareness of Agile methodologies and frameworks (Scrum)


Skills and experience

  • Proven experience in analytical thinking;
  • Basic knowledge of eCommerce and/or digital marketing systems;
  • Knowledge of Magento 2 or similar eCommerce platform (BigCommerce, Salesforce, Shopware, Shopify) desirable;
  • Basic knowledge of SOAP/REST/GraphQL APIs and general API principles with the ability to interrogate them using tools such as Postman;
  • Proficient in MS Excel (or similar) and basic knowledge of web analytics tools (Google Analytics);
  • Excellent analytical, problem-solving and critical thinking skills;
  • Excellent English communication skills.


If this sounds like the role for you, we can't wait to hear from you.


We are committed to diversity within our team and encourage and support females, POC, LGBTQ+ and peoples of all abilities to apply to our roles. We are focused on involving more diverse individuals in all our teams, but especially in our technical teams to do our bit to shrink the gender and diversity gaps in STEM.

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