FM Helpdesk Coordinator

2 weeks ago


Manchester, United Kingdom Johnson Controls Full time

What you will do

As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:

  • Managing and responding to customer enquiries across multiple channels (phone, email, digital).

  • Handling complaints, resolving issues, or escalating where necessary.

  • Collaborating with internal teams to ensure efficient resolution of customer issues.

  • Meeting and exceeding Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and quality standards.

  • Supporting day-to-day processes to maintain an efficient helpdesk function.

What we offer

  • Competitive salary

  • Monday to Friday schedule with standard working hours (8am-5pm)

  • Paid holidays and sick pay

  • Comprehensive benefits package including pension, life assurance, employee discounts (high street brands, cycle to work scheme, discounts on security products)

  • Training opportunities including product training, cross-training, and career development pathways

  • Supportive work environment with access to business resource groups

  • Commitment to safety through our Zero Harm policy

How you will do it

  • Provide clear communication and updates to customers and internal teams.

  • Prioritize tasks based on urgency and impact.

  • Use product and service knowledge to address issues and escalate when necessary.

  • Work collaboratively with various departments to ensure service targets are met.

What we look for

Required

  • Experience in a fast-paced environment

  • Exceptional communication skills (across phone, email, and digital platforms)

  • Strong organizational skills with the ability to multitask and prioritize

  • Ability to work under pressure and meet deadlines

Preferred

  • Experience working with large corporate clients or FM companies

  • Account management skills

  • Experience with B2B customers

#LI-MS2

#LI-Hybrid



  • manchester, United Kingdom Johnson Controls Full time

    What you will do As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:Managing and responding to customer enquiries across multiple channels (phone, email, digital).Handling complaints, resolving issues, or escalating where...


  • Manchester, United Kingdom Johnson Controls Full time

    What you will do As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:Managing and responding to customer enquiries across multiple channels (phone, email, digital).Handling complaints, resolving issues, or escalating where...


  • Manchester, United Kingdom Johnson Controls Full time

    What you will do As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:Managing and responding to customer enquiries across multiple channels (phone, email, digital).Handling complaints, resolving issues, or escalating where...


  • Manchester, United Kingdom Johnson Controls Full time

    What you will do As a Facilities Management Helpdesk Coordinator, you will be the main point of contact for FM enquiries, ensuring a smooth process from start to finish. Your key responsibilities include:Managing and responding to customer enquiries across multiple channels (phone, email, digital).Handling complaints, resolving issues, or escalating where...

  • Helpdesk Administrator

    5 months ago


    Manchester, United Kingdom ENTO FM Limited Full time

    ENTO FM Limited is a fast growing facilities management and reactive property maintenance company, providing high-quality services to a diverse range of clients. We pride ourselves on our exceptional customer service, timely response, and skilled engineers who ensure the smooth operation and maintenance of various facilities. **Responsibilities**: -...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryWe are seeking a highly skilled and organized Helpdesk Coordinator to join our Facilities Management team at Johnson Controls. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a smooth process from start to finish.Key ResponsibilitiesManage and respond to customer enquiries across...

  • Helpdesk Supervisor

    2 months ago


    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor OpportunityWe are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and manage reactive and help desk call outs.Review...

  • Helpdesk Supervisor

    2 months ago


    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor OpportunityWe are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and manage reactive and help desk call outs.Review...

  • Helpdesk Supervisor

    1 month ago


    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the working day...

  • Helpdesk Supervisor

    1 month ago


    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor Job DescriptionCBW Staffing Solutions is seeking a skilled Helpdesk Supervisor to join our team. As a Helpdesk Supervisor, you will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule reactive and help desk call outs.Review jobs received during the working day...

  • Helpdesk Supervisor

    2 months ago


    Manchester, United Kingdom CBW Staffing Solutions Full time

    Job Description**Job Title:** Helpdesk Supervisor**Job Summary:** We are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. The successful candidate will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and Manage Helpdesk...

  • Helpdesk Supervisor

    2 months ago


    Manchester, United Kingdom CBW Staffing Solutions Full time

    Job Description**Job Title:** Helpdesk Supervisor**Job Summary:** We are seeking a highly skilled and experienced Helpdesk Supervisor to join our team at CBW Staffing Solutions. The successful candidate will be responsible for managing service levels to ensure excellent customer experience on the FM helpdesk.Key Responsibilities:Schedule and Manage Helpdesk...

  • Helpdesk Administrator

    5 months ago


    Manchester, United Kingdom Graham Group Full time

    **About The Role**: **At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier. We are seeking a Helpdesk Administrator** **to join us to help us create a hassle free environment for our clients and engineers.** **Energised...

  • Helpdesk Coordinator

    4 months ago


    Manchester, United Kingdom mydentist Full time

    **Facilities Helpdesk Coordinator** **Hours: 37 hours Monday - Friday** **Salary: £21k** **Location: Kearsley, M26 1GG** **Free parking** **What is the Role** The Facilities Helpdesk Co-ordinator role is to support our dental practices with the provision of reactive maintenance and supporting the installation of new equipment. Within this role you are...

  • Helpdesk Supervisor

    3 months ago


    Manchester, United Kingdom CBW Staffing Solutions Full time

    Helpdesk Supervisor - Manchester City Centre - Up to £36k per annum  CBW is recruiting on behalf of one of our key clients is looking for a Helpdesk Supervisor to manage service levels to ensure excellent customer experience on the FM helpdesk. The successful candidate will be responsible for ensuring that customer expectations are consistently exceeded...

  • Helpdesk Coordinator

    5 months ago


    Manchester, United Kingdom mydentist Full time

    **Facilities Helpdesk Coordinator** - ** A full-time and permanent role**: - **To be based in our Support Centre in Kearsley (M26 1GG) with free parking and canteen facilities on-site**: - **Supporting a busy team within our Facilities and Property department with lots of development and progression opportunities** **What is the Role?** The Facilities...


  • Manchester, United Kingdom Johnson Controls Full time

    Job SummaryWe are seeking a highly skilled Facilities Management Helpdesk Coordinator to join our team at Johnson Controls. As a key member of our FM team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage and respond to customer enquiries across multiple channels, ensuring a smooth and...

  • Helpdesk Coordinator

    5 months ago


    Manchester, United Kingdom OCS Full time

    **Job Reference: TS/KF/10-05/1162** **Job Title: Helpdesk Coordinator** **Location: Site Based** **Site Address: 2 Dearmans Pl, Salford** **Postcode: M3 5DS** **Salary: Competitive** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday, Variable Shift Rota - 08:00 - 16:00, 09:00 - 17:00 - 37.5 hours per week** **Business Overview** Atalian...

  • Helpdesk Coordinator

    5 months ago


    Manchester, United Kingdom Atalian Servest Full time

    **Job Reference: TS/BS/09-11/1011** **Job Title: Helpdesk Coordinator** **Location: Site Based** **Site Address: 2 Dearmans Pl, Salford** **Postcode: M3 5DS** **Salary: Competitive** **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 08:00 - 17:00 - 37.5 hours per week** **Business Overview** Atalian Servest and OCS have merged to...


  • Manchester, United Kingdom Sodexo Full time

    Job Introduction As a **Scheduler and Planner** within Estates at **Manchester University NHS Foundation Trust** you will have amazing relationship building and influencing capabilities enabling you to schedule Planned Preventative Maintenance (PPM) and reactive works. Sodexo provide a full range of facilities services at the hospital including catering,...