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Ocean Trade Support

1 month ago

Birmingham, United Kingdom Innovate Freight Talent Full time

Our client deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.


Within our client, its their innovative technologies, pushing of boundaries, and most importantly, their employees that sets them apart. They are proud to say they have been voted a Great Place to Work by their employees in recognition of the positive ethos they have created across all of their locations.


They are actively seeking a highly motivated and proactive individual with expertise in ocean freight. You will be responsible for building and maintaining strong relationships with customers, carriers, and suppliers to negotiate and confirm rates effectively. If you have the required experience and skills, we invite you to apply and become an integral part of their team.


Key Responsibilities:

  • Receive customer quotations via varying methods – email / online portal etc
  • To cover Ocean – Imports / Exports / Cross Trade
  • Negotiate rates with carriers / hauliers / suppliers and confirm availability of equipment and agree prices where no tariff exists, to maximise cost-effectiveness.
  • Prepare and submit customer quotations and proposals within agreed timeframe
  • Work within our in-house system to create and issue quotations
  • Communicate with customers to manage and follow up all quotes to obtain feedback to measure, analyse and circulate to the relevant teams, adjusting pricing where possible to ensure we secure opportunities.
  • Track success/failure rate of quotes, reporting back to management
  • Develop and build relationships and provide the highest level of customer service to all customers
  • To produce strategic tariffs when required to ensure effective workload and to ensure these tariffs are kept up to date and relevant
  • Monitor carrier websites and notifications
  • Promote continuous improvement
  • Any other delegated tasks deemed reasonable as assigned by the reporting manager in line with department growth.
  • Engagement with ocean freight operational teams to ensure smooth handover of secured shipments


General Skills:

  • Industry and operational knowledge of Ocean freight - inbound, outbound, and cross trade
  • An understanding of how to influence the profitability through effective pricing
  • Able to cope and accustomed to working under pressure to meet fixed deadlines
  • Strong numerical and commercial skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail


Pricing Coordinator Skills:

  • Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
  • Proactive, team worker with excellent time management and organisation skills
  • Enthusiastic, flexible, and self-motivated