Ocean Trade Support

4 months ago

Birmingham, United Kingdom Metro Full time

Powered by industry-leading Metro technology, Metro deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.


At Metro, its our innovative technologies, pushing of boundaries, and most importantly, our employees that sets us apart. We are proud to say we have been voted a Great Place to Work by our employees in recognition of the positive ethos we have created across all of our locations.


We are actively seeking a highly motivated and proactive individual with expertise in ocean freight. You will be responsible for building and maintaining strong relationships with customers, carriers, and suppliers to negotiate and confirm rates effectively. If you have the required experience and skills, we invite you to apply and become an integral part of our team.


Key Responsibilities

  • Receive customer quotations via varying methods – email / online portal etc
  • To cover Ocean – Imports / Exports / Cross Trade
  • Negotiate rates with carriers / hauliers / suppliers and confirm availability of equipment and agree prices where no tariff exists, to maximise cost-effectiveness.
  • Prepare and submit customer quotations and proposals within agreed timeframe
  • Work within our in-house system to create and issue quotations
  • Communicate with customers to manage and follow up all quotes to obtain feedback to measure, analyse and circulate to the relevant teams, adjusting pricing where possible to ensure we secure opportunities.
  • Track success/failure rate of quotes, reporting back to management
  • Develop and build relationships and provide the highest level of customer service to all customers
  • To produce strategic tariffs when required to ensure effective workload and to ensure these tariffs are kept up to date and relevant
  • Monitor carrier websites and notifications
  • Promote continuous improvement
  • Any other delegated tasks deemed reasonable as assigned by the reporting manager in line with department growth.
  • Engagement with ocean freight operational teams to ensure smooth handover of secured shipments

General Skills

  • Industry and operational knowledge of Ocean freight - inbound, outbound, and cross trade
  • An understanding of how to influence the profitability through effective pricing
  • Able to cope and accustomed to working under pressure to meet fixed deadlines
  • Strong numerical and commercial skills
  • Excellent written and verbal communication skills
  • Excellent attention to detail
  • Excellent usage of computer / operating system (Microsoft Windows) along with other office applications (Microsoft Office) (Cargowise – preferable)
  • Proactive, team worker with excellent time management and organisation skills
  • Enthusiastic, flexible, and self-motivated


Why choose Metro?

  • Competitive salary including a bonus which is paid twice a year
  • Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
  • Health cash plan.
  • Octopus Electric Vehicle car scheme.
  • Free parking.
  • Respectful working environment.
  • Plenty of opportunities for training and development

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