Application Support Consultant

1 week ago

Reading, United Kingdom Itineris Full time

What you will work on

As our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional expert. The role will be based in the UK (on site & remote).


You will be part of the Service Delivery Team. This team provides 2nd & 3rd line functional and technical support to our customers after their go live. The Team is responsible for Application Management, Support and Maintenance, and for the overall satisfaction of end users about the UMAX functionalities. It monitors the high availability of the functionalities, makes sure there are no disruptions in use, and guarantees high reachability for user help requests (incidents & bugs) and short lead times for standard and non-standard changes. The Team consists of Technical & Functional Support Consultants and Developers.


UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform.


As our Application Support Consultant, you…

  • Treat Records initiated by the Customer (key users):
  • Incidents/bug fixes: diagnose and solve the problem or in case adjustments must be made (incl. development, testing and deployment), give status updates to the customer, follow up & close the incident.
  • Functional changes (prioritized by the customer): perform impact analysis (in time, money – in case of an RFC - and other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change.
  • Assure a professional and successful service delivery approach towards the customer.
  • Participate in project and implementation activity to support the service readiness ahead of go live.
  • Respect all agreements between Itineris and the Customer, as set in the eXperience & Service Level Agreement (XLA/SLA) document.
  • Provide input, advice and training to key-users and colleagues.
  • Take part in project related activities as required.
  • Participate in the outside business hours standby schedule to ensure the resolution of incidents.
  • When functional questions arise, bridge between the client’s organization and the Itineris Operations team.
  • Detect new business opportunities and communicate them to Business Development.


What you bring

  • Strong interest in functional business processes.
  • Min. 2-3 years previous experience in an Application support role.
  • MS Dynamics AX or D365 experience is a plus.
  • Strong customer focus, is quality driven and proactive.
  • Client facing experience.
  • In-depth analytical and problem-solving skills.
  • Quick learner – and eager to learn.
  • Result-oriented and responsible (= takes ownership).
  • Team player with a flexible attitude.
  • Fluent in English, with excellent oral & written communication skills.
  • Knowledge of a business application (ERP is an asset).
  • Willing to travel regularly to the client's premises (Reading).
  • UK residents with RTW only (we do not offer sponsorships).

  • Application Support Consultant

    6 days ago

    Reading, United Kingdom Itineris Full time

    What you will work onWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.As our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with...

  • Application Support Consultant

    1 week ago

    Reading, United Kingdom Itineris Full time

    What you will work onWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.As our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with...

  • Application Support Consultant

    5 days ago

    Reading, United Kingdom Itineris Full time

    What you will work onAs our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional...

  • Application Support Consultant

    3 days ago

    Reading, United Kingdom Itineris Full time

    What you will work onAs our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional...

  • Application Support Consultant

    3 months ago

    Reading, United Kingdom NST Recruitment Limited Full time

    OverviewYou have the chance to join a global Microsoft Gold Partner, with over 400 employees and offices in Europe and North America, who recently €16 million investment to further accelerate its expansion plans into the European and US markets. Our client develops software solutions for the Utilities industry that aid in business processes optimisation...

  • Application Support Consultant

    1 week ago

    Reading, United Kingdom Itineris Full time

    What you will work onAs our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional...

  • Application Support Consultant

    1 week ago

    Reading, United Kingdom Itineris Full time

    What you will work onAs our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional...

  • Application Support Consultant

    1 week ago

    Reading, United Kingdom Itineris Full time

    What you will work on As our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application , which will enable you to become a...

  • Application Support Consultant

    1 week ago

    Reading, United Kingdom Itineris Full time

    What you will work onAs our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional...

  • Application Support Consultant

    6 days ago

    Reading, United Kingdom Itineris Full time

    What you will work onAs our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional...

  • Application Support Consultant

    4 days ago

    Reading, United Kingdom Itineris Full time

    What you will work on As our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application , which will enable you to become a...

  • Application Support Consultant

    5 days ago

    Reading, United Kingdom Itineris Full time

    What you will work onAs our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional...

  • Application Support Consultant

    5 days ago

    Reading, United Kingdom Itineris Full time

    What you will work onAs our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application, which will enable you to become a functional...

  • Application Support Consultant

    1 hour ago

    Reading, United Kingdom Itineris Full time

    What you will work onLearn more about the general tasks related to this opportunity below, as well as required skills.As our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also...

  • Application Support Consultant

    4 days ago

    Reading, Reading, United Kingdom Itineris Full time

    Job DescriptionRole OverviewWe are seeking a highly skilled Application Support Consultant to join our Service Delivery Team at Itineris. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring the smooth operation of our UMAX application, and driving business growth through process optimization.Key...

  • Application Support Consultant

    5 days ago

    Reading, Reading, United Kingdom Itineris Full time

    Job DescriptionRole OverviewWe are seeking a highly skilled Application Support Consultant to join our Service Delivery Team at Itineris. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring the smooth operation of our UMAX application, and driving business growth through process optimization.Key...

  • Application Support Consultant

    21 hours ago

    Reading, Berkshire, United Kingdom Itineris Full time

    What you will work on As our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application , which will enable you to become a ...

  • Application Support Consultant

    5 days ago

    Reading, Berkshire, United Kingdom Itineris Full time

    What you will work on As our Application Support Consultant, you are part of a rotation team that provides support on all UMAX functionalities to our UK customers. In this role, you not only develop a strong professional relationship with our clients, but also quickly learn all ins & outs of our UMAX application , which will enable you to become a ...

  • Healthcare Applications Consultant

    3 weeks ago

    Reading, United Kingdom BMS Performance Full time

    Role Overview We are seeking a dedicated Healthcare Applications Consultant to provide essential clinical training and support. This position is integral to ensuring that our clients can effectively utilize our advanced contrast media and equipment. About the Company Our client is a well-established international organization recognized for delivering...

  • Application Support Specialist

    4 days ago

    Reading, Reading, United Kingdom Itineris Full time

    About the Role:As an Application Support Consultant at Itineris, you will be part of a dynamic team that provides support on all UMAX functionalities to our UK customers. In this role, you will develop strong professional relationships with our clients and become a functional expert in our UMAX application.Key Responsibilities:Treat customer records...