Operational Team Leader

4 days ago

Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time

As an Operations Team Leader, you will be a pro-active thinker who is highly motivated and is target driven to maximise performance. You will drive our culture of openness among your team, to do this you will be responsible for the development and the people management aspects of your Team in order to achieve best results.


Role: Operational Team Leader

Location: Liverpool, office based

Working hours: Monday to Friday, 37.5 hours

Salary: £33,000 plus an achievable annual bonus of £2500 paid quarterly


What you will be doing:


  • To lead a team of Operational Claims handlers to achieve first class quality and technical claims handling
  • Maximise operational efficiencies
  • Development of team members
  • Accountability for team's performance against set objectives
  • Performance management of staff, dealing with all aspects of people management including quality auditing, absence, holidays and time management, monthly one to one’s, performance reviews, training and development, disciplinary procedures and staff welfare
  • Maximise the imparting of technical knowledge to the team by way of mentoring and coaching
  • Undertaking handler audits
  • Drive a culture of continuous improvement
  • Keep abreast of relevant technical and market developments
  • Effectively communicate through engagement and collaboration with team members and the wider business
  • Assist with Ad-hoc tasks as the business needs dictate


What we’re looking for:


  • Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • To lead by example and endorse the company behaviours and values
  • Previous motor claims experience would be advantageous however not essential
  • Highly motivated self-starter
  • Clear, focused and determined approach to problem solving
  • Authoritative manner with ability to listen
  • Persuasive, strong, and confident communication skills
  • People Management experience essential



About Acorn Insurance


We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.


At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.



Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the “your tomorrow” benefits you will receive include:


  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • Online vouchers and discounts
  • Fresh fruit Deliveries twice a week
  • £250 Refer a friend bonus.
  • Cycle to work scheme.
  • Free eye test vouchers and a contribution towards the frames
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support a wide network of mental health first aiders and free counselling sessions
  • Regular Employment Engagement including ongoing competitions with fantastic prizes.
  • Charity fundraising events


*On selected sites

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how Acorn Insurance could be the next step in your career journey.

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